Customer Support
1 semana atrás
The Customer Care Representative provides outstanding customer service and support to ensure a positive customer experience with our positioning solutions. The ideal candidate is service-minded and thrives in a friendly, hard-working, fast-paced environment.
Primary Duties- Respond to internal and external inquiries via email and phone.
- Provide customers with quotes and product knowledge.
- Call customers to renew their subscriptions, up-sell services, and obtain customer satisfaction feedback.
- Input sales orders, payments, and help customers activate their service.
- Update client accounts to maintain data integrity.
- Troubleshoot technical customer issues with service activation and operation.
- Fluent in Portuguese and English required; Fluent in Spanish preferred.
- Excellent communication skills.
- A warm, approachable, outgoing manner.
- Able to uncover customer needs and pair them with appropriate solutions.
- Skilled in outbound customer calls to solicit subscription renewals.
- Working knowledge of word processing, spreadsheet tools, and internet browsers.
- Technical expertise preferred.
- Experience in a customer service position preferred.
- Bachelor’s degree preferred.
- Some overtime/weekend work required during peak season (March-June; September-December).
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