Software Support Specialist

5 meses atrás


Campinas, Brasil e.Mix Informática e Serviços Eireli Tempo inteiro

e.Mix has been a software development provider for over 26 years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications.

Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management, with our solutions enabling an average productivity increase of 35%.

We have offices in Brazil and the US. Currently implementing our new development platform, Talkture. Talkture is an innovative project with exciting challenges ahead.

**Responsibilities**:

- Analyze and resolve customer requests and issues with e.Mix software
- Address operational questions from users
- Interpret functional documents and identify software business rules
- Provide 2nd level support

**Requirements**:

- 4+ years of software support experience
- Logical reasoning and excellent Portuguese communication skills
- Fluent in English (reading, writing, conversation)
- Strong customer relationship skills and Excel proficiency
- Experience in support levels I and II

**Desirables**:

- Experience in helpdesk ticket monitoring/administration, SLA service, and knowledge base management
- Proficient in creating and presenting quantitative and qualitative KPIs
- Spanish fluency (reading, writing, conversation)
- Knowledge of foreign trade

**Behavioral Traits**:

- Responsible, proactive, and dynamic
- Empathetic and patient with clients
- Detail-oriented, communicative, and innovative
- Ticket management and SLA adherence
- Focus on immediate first-level resolution
- Dynamic, agile, optimistic, and good-humored

**Additional Information**:

- Hybrid work (Hybrid, living in Campinas and Region, Brazil)
- Monday-Thursday: 8am-18pm; Friday: 8am-17pm
- Health plan, life insurance, food voucher
- Cost assistance, birthday off

Pay: R$4,000.00 - R$4,500.00 per month

**Experience**:

- software support (required)

**Language**:

- English (required)

Work Location: In person


  • Software Support Specialist

    4 semanas atrás


    Campinas, São Paulo, Brasil 4flow Tempo inteiro

    At 4flow, we are seeking a skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide software support via our ticketing system and phone.Respond to customer...

  • Software Support Specialist

    4 semanas atrás


    Campinas, São Paulo, Brasil 4flow Tempo inteiro

    At 4flow, we are seeking a skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch software support to our customers. Your primary focus will be on resolving bugs, unusual system behavior, and other related issues in our integrated planning approach.Key...

  • Software Support

    5 meses atrás


    Campinas, Brasil 4flow Tempo inteiro

    4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can...

  • Software Support

    6 meses atrás


    Campinas, Brasil 4flow Tempo inteiro

    4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results...

  • IT Support Specialist

    4 semanas atrás


    Campinas, São Paulo, Brasil Share People Hub Tempo inteiro

    About Share People HubShare People Hub is a leading global brewer and one of the world's top 5 consumer product companies. With over 500 beer brands, we're number one or two in many of the world's top beer markets, including North America, Latin America, Europe, Asia, and Africa.About ABI Growth GroupThe ABI Growth Group unifies our business-to-business...


  • Campinas, São Paulo, Brasil Pósitron Stoneridge Tempo inteiro

    We're seeking a skilled Technical Support Specialist to join our team at Pósitron Stoneridge. As a key member of our technical support team, you will provide expert technical assistance to our customers, ensuring their vehicles are running smoothly and efficiently.Key Responsibilities:Provide technical support to customers via phone, email, or...

  • Technical Support Specialist

    4 semanas atrás


    Campinas, São Paulo, Brasil Pósitron Stoneridge Tempo inteiro

    As a Technical Support Specialist at Pósitron Stoneridge, you will play a critical role in providing technical customer support for our advanced technologies. Our team is focused on delivering innovative products and systems that address a need, exceed our customers' expectations, and motivate our team.Key Responsibilities:• Provide technical support to...

  • Technical Support Specialist

    2 semanas atrás


    Campinas, São Paulo, Brasil Averis Tempo inteiro

    Role Summary:As a Technical Support Specialist at Averis, you will be responsible for providing comprehensive technical support for SAP and non-SAP systems, Basis, networks, and servers. The ideal candidate should possess intermediate knowledge in these areas and have the ability to follow disciplined procedures, as well as autonomy to make critical...


  • Campinas, São Paulo, Brasil The Methodical Group Tempo inteiro

    Job SummaryAt The Methodical Group, we are seeking an experienced Software Development Specialist to lead our Agile development team. As a key member of our team, you will be responsible for defining, designing, and shipping new features in a collaborative environment.Key ResponsibilitiesImplement static testing methodologies to identify and fix security...

  • Technical Support Specialist

    4 semanas atrás


    Campinas, São Paulo, Brasil Share People Hub Tempo inteiro

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Share People Hub. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems and networks.Key Responsibilities:Monitor and maintain computer systems and networks.Respond to service issues...


  • Campinas, São Paulo, Brasil Ci&T Software S.A. Tempo inteiro

    Quality Assurance Specialist OpportunityWe are seeking a skilled Quality Assurance Specialist to join our team at Ci&T Software S.A. as a Manual Tester for a Global Pharmaceutical project. The ideal candidate will have experience in software testing, test case creation, and documentation skills. Additionally, proficiency in English, Jira, and Oracle Database...


  • Campinas, São Paulo, Brasil CI&T Software S.A. Tempo inteiro

    Job Title: Senior Quality Assurance SpecialistJob Summary:We are seeking a skilled Quality Assurance Specialist to join our dynamic team at CI&T Software S.A. The ideal candidate will have a strong background in manual testing and a keen eye for detail.Key Responsibilities:Design, develop, and execute test plans, test cases, and test scripts for manual...


  • Campinas, São Paulo, Brasil CI&T Software S.A. Tempo inteiro

    Job Title: Senior Quality Assurance SpecialistJob Summary:CI&T is seeking a Senior Quality Assurance Specialist to join our team. The ideal candidate will have advanced proficiency in English and experience working in a mature DevOps environment with continuous integration and delivery. Key responsibilities include ensuring and evolving the quality of...

  • Senior Software Architect

    4 semanas atrás


    Campinas, São Paulo, Brasil CI&T Software S.A. Tempo inteiro

    We are CI&T, a global tech transformation specialist with 30 years of experience. Our team combines the power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business.We operate in the fields of design, strategy, and engineering for global brands, helping clients achieve their full...


  • Campinas, São Paulo, Brasil Samsung Electronics Perú Tempo inteiro

    About the RoleSamsung Electronics Perú is seeking a talented Software Development Specialist to join our team. As a key member of our PC Division, you will be responsible for designing, developing, and testing software applications that meet the highest standards of quality and innovation.Key ResponsibilitiesDesign and develop software applications using...

  • Clinical Specialist

    2 semanas atrás


    Campinas, São Paulo, Brasil Boston Scientific Corporation Tempo inteiro

    **Clinical Specialist Opportunity at Boston Scientific Corporation**:We are seeking a highly skilled Clinical Specialist to join our team at Boston Scientific Corporation. As a Clinical Specialist, you will play a critical role in providing clinical support to customers, ensuring their success with our products.**Key Responsibilities**:- Provide clinical...


  • Campinas, São Paulo, Brasil Lumentum Tempo inteiro

    Senior Product Applications SpecialistLumentum is seeking an experienced specialist to deliver high-level development projects, applying expertise in X-Ray and Spectroscopy to conduct tests and propose new solutions. The specialist will provide high-level technical support to clients, ensuring the effective implementation and optimization of our...


  • Campinas, São Paulo, Brasil Samsung Electronics Perú Tempo inteiro

    Job OverviewSamsung Electronics Perú is seeking a highly skilled Software Development Specialist to join our team. As a key member of our development team, you will be responsible for designing, developing, and testing software applications that meet our high standards.Key ResponsibilitiesDesign and develop software applications using various programming...


  • Campinas, São Paulo, Brasil Pósitron Stoneridge Tempo inteiro

    Customer Support EngineerAt Pósitron Stoneridge, we're committed to delivering innovative products and systems that address a need, exceed our customers' expectations, and motivate our team. As a Customer Support Engineer, you'll play a critical role in providing technical customer support and troubleshooting complex issues.Key Responsibilities:Provide...


  • Campinas, São Paulo, Brasil CI&T Software S.A. Tempo inteiro

    We are a tech transformation specialist company, CI&T Software S.A., combining the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business.With 30 years of experience, 6,000 workers, offices in 10 countries, and talents across 5 continents, we operate in the fields of...