IT Support Specialist

4 semanas atrás


Campinas, São Paulo, Brasil Share People Hub Tempo inteiro
About Share People Hub

Share People Hub is a leading global brewer and one of the world's top 5 consumer product companies. With over 500 beer brands, we're number one or two in many of the world's top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About ABI Growth Group

The ABI Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

Job Description

We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for monitoring and maintaining computer systems and networks, responding to service issues and requests, and providing technical support across the company.

Key Responsibilities:

  • Monitor and maintain computer systems and networks.
  • Respond in a timely manner to service issues and requests.
  • Provide technical support across the company.
  • Troubleshoot systems and applications problems, diagnosing and pointing out pieces of evidence of app failures.
  • Implement, manage, and maintain IT service management processes and procedures.
  • Manage incidents and effectively communicate with stakeholders during incidents.
  • Continuously analyze current processes, technologies, and vendors to identify areas of improvement.
  • Prepare and present performance reports and metrics to senior management.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience as a Support Analyst or similar role in IT.
  • Experience in computer operations and incident management.
  • Strong problem-solving skills with a keen attention to detail.
  • Excellent organizational skills, ability to prioritize, and comfortable working independently.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Familiarity with various operating systems and platforms.
  • Knowledge of ITIL and industry best practices.
  • Excellent written and verbal communication skills.
  • Advanced English.

We offer a competitive salary and benefits package, including performance-based bonus, attendance bonus, private pension plan, meal allowance, and more. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.


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