Technical Support Specialist
4 semanas atrás
Job Summary:
Pósitron Stoneridge is seeking a highly skilled Technical Agent to join our support center team. As a Technical Agent, you will be responsible for providing end-to-end technical support to clients by handling client inquiries via phone calls, e-mail, and chat.
Key Responsibilities:
- Regular communication with clients via phone, chat, and e-mail
- Call entry and routing/escalation to engineers
- Handling client complaints and service requests
- Problem determination, standard resolution processing, and action plan creation
- Repair request creation and problem management
- Remote diagnostic tests and logs
Requirements:
- Fluency in English – verbal and written
- Good communication and team-working skills
- Ability to coordinate multiple tasks with a flexible and productive working style
- Self-motivated and driven individual with strong rigor and autonomy
Preferred Qualifications:
- Previous client handling/facing experience
- Previous call center experience
- Technical call center experience
- Automotive repair/knowledge
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