Technical Support Specialist

4 semanas atrás


Campinas, São Paulo, Brasil Pósitron Stoneridge Tempo inteiro

Job Summary:

Pósitron Stoneridge is seeking a highly skilled Technical Agent to join our support center team. As a Technical Agent, you will be responsible for providing end-to-end technical support to clients by handling client inquiries via phone calls, e-mail, and chat.

Key Responsibilities:

  • Regular communication with clients via phone, chat, and e-mail
  • Call entry and routing/escalation to engineers
  • Handling client complaints and service requests
  • Problem determination, standard resolution processing, and action plan creation
  • Repair request creation and problem management
  • Remote diagnostic tests and logs

Requirements:

  • Fluency in English – verbal and written
  • Good communication and team-working skills
  • Ability to coordinate multiple tasks with a flexible and productive working style
  • Self-motivated and driven individual with strong rigor and autonomy

Preferred Qualifications:

  • Previous client handling/facing experience
  • Previous call center experience
  • Technical call center experience
  • Automotive repair/knowledge

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