Remote Virtual Customer Service Representative
Há 6 horas
Role Overview We are seeking a skilled Virtual Assistant to join our property management and real estate rental operations team. This is a fast-paced, service-driven role where you will communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence. If you are fluent in English, tech-savvy, and passionate about delivering outstanding customer service – this is a great opportunity to grow in an international environment. ⸻ Key Responsibilities: Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across various platforms. Maintain a prompt response time to all messages during your shift. Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment. Coordinate with internal teams to fulfill requests. Update and monitor internal systems, CRMs, and property dashboards. Document all customer interactions accurately for team follow-up and quality control. ⸻ Requirements: Fluent in English (spoken and written) – excellent grammar and communication tone. Strong typing skills (80+ WPM) and confidence navigating multiple platforms. High attention to detail, accountability, and ability to multitask under pressure. Strong problem-solving and conflict resolution skills. Must have a reliable laptop/computer and high-speed WiFi. Previous experience with property management or hospitality support is a plus but not required. Professional, positive, and culturally aligned with a high standard of service. ⸻ Why Join Us? Work remotely from anywhere in Brazil. Full-time, consistent hours (40 hours/week). Competitive hourly rate in USD. Supportive, fast-growing international team. Career growth opportunities for high-performing team members. ⸻ If you're ready to join a professional, global team that values reliability, communication, and excellence – we'd love to meet you.
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Brazil Virtual Latinos Tempo inteiroJoin the Virtual Latinos Community!With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped, Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond.Within our community, 10+ new job...
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Brazil Virtual Latinos Tempo inteiroJoin the Virtual Latinos Community! With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped , Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Within our community, 10+ new job...
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