Consulting Practice Sr Manager
3 semanas atrás
Why Oracle NetSuite?
One word - transformation.
At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, the NetSuite Oracle business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.
Transform your career at Oracle NetSuite
At Oracle NetSuite we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?
Oracle NetSuite is transforming how its customers do business. If you want to transform your career, apply.
Summary:
We are seeking a Practice Manager for ACS Monitor – Industry: General Business. Location: São Paulo or Montevideo.
ACS Monitor is a managed consulting subscription service designed to stabilize, adopt, and expand your entire NetSuite solution.
This position is GDC based. The GDC is the Global Delivery Center with hubs around the world. The GDC's main goal is to deliver and achieve Customer Success in NetSuite customers in North America and secure business growth in the years to come. The Practice Manager is responsible for people and portfolio management for a team of Consultants and Consulting Portfolio Leads (CPLs).
The Practice Manager has the primary responsibility to lead and build a world-class team within the GDC Organization. This involves driving customer success and retention, leading to top line growth, client reference ability and profit. The Practice Manager will serve as an advisor for a key segment within NetSuite’s product offering. Key performance indicators include:
- Inspire, lead and develop our people
- Manage and drive retention
- Deliver customer success
- Drive process efficiency and optimization
- Partner with enabling groups; account management, sales, staffing, enablement and verticals
- Contract Renewal rate, CSAT, delivering with prescribed timelines and budgets, Utilization
Career Level - M2
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