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Practice Manager for ACS Monitor
Há 1 mês
At Oracle, we're seeking a seasoned Practice Manager to lead our ACS Monitor team. This role is a key part of our Global Delivery Center, responsible for delivering customer success and driving business growth in North America.
The Practice Manager will oversee a team of consultants and consulting portfolio leads, focusing on people and portfolio management. This involves driving customer success, retention, and top-line growth, as well as serving as an advisor for a key segment within NetSuite's product offering.
Key performance indicators include inspiring and leading the team, managing retention, delivering customer success, and driving process efficiency and optimization. The Practice Manager will also partner with enabling groups, such as account management, sales, staffing, enablement, and verticals.
Qualifications include 6-8 years of relevant experience, including 3-4 years of consulting experience and 1 year of engagement/team leadership experience. Undergraduate degree or equivalent experience is preferred, along with product or technical expertise relevant to the practice focus.
Responsibilities include providing leadership, direction, and coaching, as well as developing and driving strategic and operational plans for the organization. The Practice Manager will also ensure high customer satisfaction and reference ability, achieve and exceed ACS revenue and profitability objectives, and attain revenue goals through accurate forecasting and effective management of the cost center.
The ideal candidate will be an authentic, engaging, and motivating leader who has led medium to large teams, effectively managed volume and scale, and generated significant annual revenue. They will also have a track record of developing the skills and careers of direct reports, as well as experience consulting to and/or working with medium to enterprise-scale organizations.
Strong verbal and written communication skills are required, along with the ability to travel as needed. Intermediate to Advanced Spanish and/or Portuguese is a plus.
