Customer Practice Manager
1 semana atrás
Amazon is seeking a highly skilled Customer Practice Manager to lead and/or support significant customer programs during the solution and pursuit stages. The ideal candidate will develop a long-term Professional Services strategy and execute that strategy with those customers.
Key Responsibilities:- Engage customers: collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers.
- Think big: ability to assess customer marketplace circumstances, organizational readiness and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large programs which include multiple engagement services.
- Envision and inspire customers.
- Identify & develop specific opportunities and related business cases.
- Deal shaping, including estimations and deal pricing.
- Contract negotiations & closing.
- Enable cloud transformation - develop long term Cloud Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks.
- Support the commercial relationship - plan and implement a project portfolio, including budget & deliverables responsibilities.
- Execute contracts as single person of contact for Customer executives, developing deep and trustful relations.
- Educate customers on AWS services and translate those into a clear business value proposition.
- Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.
- Overseeing delivery of projects in account, ensuring high quality delivery.
7+ years of external or internal customer facing, complex and large scale project management experience.
Business development experience including multiyear, multiple service offering proposals resulting in contracts with >$5M total contract value.
Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion.
Experience assessing customer C-Level willingness to initiate conversations that lead to broader strategic transformation programs.
PREFERRED QUALIFICATIONS:Vertical industry sales and delivery experience of cloud services and solutions.
Experience managing and delivering large-scale enterprise IT projects.
Evidence of growth in and achievement of professional services sales and delivery goals and targets.
Senior level executive engagement, relationship management and advisory experience.
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