Senior Business Development Representative

Senior Business Development Representative Join to apply for the Senior Business Development Representative role at Genesys. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks comparable to larger tech companies, our employees enjoy the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Responsibilities Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process. Execute targeted outbound prospecting campaigns — multi‑channel engagement (cold calls, email, LinkedIn, intent data) to identify and engage key decision makers. Collaborate with Account Executives and field sales teams to develop account plans, map stakeholders, and surface new opportunities within existing accounts as well as net‑new. Transform Marketing leads to Sales Opportunities that meet a minimum defined qualification criteria. Manage and nurture leads that are not yet ready to buy, using lead‑nurturing workflows to build interest and readiness. Follow best practices for maintaining our CRM accuracy and completeness by updating records regularly. Assign and use lead nurturing process on ICP accounts not ready to buy. Suggest new approaches and process improvements. Be an expert in CX, and have strong knowledge of at least one industry. Stay current on industry, competitive landscape, and market trends to bring insights into prospect conversations and support differentiation. Qualifications 3+ years of proven business‑to‑business experience in a sales or inside sales environment. Native Portuguese; Fluent English. Excellent presentation, verbal and written communication skills, and ability to engage with technical and senior executive business decision makers. Strong rapport building. Bachelor’s degree in marketing, communications, technology or related major. Experience with tools, including, but not limited to: SFDC, Salesloft, 6sense, Lusha, Sales Navigator. Experience using lead qualification frameworks such as BANT, MEDDPIC, MEDDIC. Analytical mindset. Experience in Microsoft Office package. Exceptional time and project management skills with the ability to multitask. Driven to exceed defined targets and quotas. Growth mindset and willingness to develop and grow within Genesys. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email. EEO Statement Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries IT Services and IT Consulting and Software Development #J-18808-Ljbffr