PMO & Best Practice Lead

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a PMO and Best Practices Lead to join our Occupancy Planning and Management team

About JLL -

JLL is a leading professional services and investment management firm specializing in real estate. As a Fortune 500 company with operations in over 80 countries and a global workforce of over 92,000 individuals, we help real estate owners, occupiers, and investors achieve their business ambitions. We believe in creating a diverse and inclusive culture where everyone succeeds, and we are committed to providing an environment where all individuals feel welcomed, valued, and empowered to reach their full potential.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a “perfect” candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If you’re a leader of any level or experience and this job description resonates with you, let’s talk.

What this job involves –

The Global Program Management Office and Best Practices Lead (Global PMO and Best Practices Lead) will drive process improvement and change within the Occupancy Planning team, establishing an overall process flow, accountability, and reporting to drive efficiency and agility within the Client and JLL Occupancy Planning (OP) teams. They will manage the across planners, reporting and space data insights teams.

Key responsibilities include:

• Spearheading a comprehensive team development work plan to include:

  • New Occupancy Planning & Management (OPM) org chart implementation

  • Develop associated job descriptions for each OPM role in the team

  • Develop and drive the implementation of a hiring plan for the combined team (JLL/Client)

  • Develop and drive a staff training curriculum and timeline (playbook, standard operating procedures)

• Partnering with Client Head of Workplace Strategy to implement space governance plan:

  • Build a comprehensive space governance plan and coordinate governance mechanisms

  • Identify a space governance committee for each BRM for the client, to include all four subsidiary organizations

• Developing and driving the implementation of standardized occupancy planning materials for OP Projects and ongoing OP/MAC work:

  • Co-lead workshops with the Client Workplace Planning leader and JLL team to drive the creation and approval of standardized processes and documents (OP templates, deliverables, process maps, workflows, and playbooks)

  • Co-lead training on standardized OP processes and documents for the combined Client and JLL OP team.

  • Drive integration between JLL Service lines and client contacts

  • Maintain strong linkage to corporate PMO structures and industry best practices

• Driving CAFM mobilization timeline and reporting progress

  • Manage implementation of technology roadmap, prioritize CAFM projects, and drive positive outcomes for program improvement

• Driving OPM performance and reporting:

  • Lead account OP tracking, reporting, and review processes for all occupancy planning components, ensuring timely reporting, analysis, and issue resolution.

• Supporting Change Management:

  • Working with Client Change Management team, indirectly lead the combined Client and JLL OP team in process and change management, training, and integration

Key Strengths

Foster relationships

Great relationship building skills, client focus and team leadership. You’ll foster critical relationships between various individuals and organizations. Simultaneously, supporting coordination and collaboration across various JLL business lines.

Dynamic

Ability to go above and beyond. Demonstrating initiative, strategic thinking, problem-solving, and a result-driven mindset with adaptability to change are a few of the key requirements of the job.

Communication champion

Excellent written and verbal communication skills and the ability to engage at all levels of leadership from administrative to executive level. Ability to understand complex ideas and communicate them to others on the account and client.

Additional Attributes:

• Results-oriented, client-centric, and strategically adept leader with executive presence. Makes impactful decisions in challenging situations, operating with a sense of urgency and a strong bias towards transformation and execution.

• Analytical problem-solver and team player: Demonstrates strong analytical skills, effective teamwork, and possesses a structured approach to problem-solving, driving sustainable change by addressing root causes.

• Skilled in project management, ensuring clarity, timely execution, successful outcomes, and sustainability-focused problem-solving. Effective in structuring, staffing, and managing projects and teams for clarity, timely execution, and corrective action. Demonstrates strong organizational and planning skills.

• Exhibits perseverance, resourcefulness, adaptability in ambiguous situations, and possesses commercial and financial acumen.

• Strong cultural alignment: unwavering ethical standards; drives excellence and is innately collaborative.

Success Criteria

• Deliverables meet expectations and strategic goals without surprises or procedural issues, resulting in high client satisfaction scores.

• Effective utilization of tools and reports by the account team and a PMO that is known for being easy-to-do-business-with.

• Seamless integration across service lines and functions, supported by robust reporting, analytics processes, and accurate data for effective decision-making.

Educational Requirements -

• Expert level of understanding and knowledge of occupancy planning methods and practices

• Bachelor’s Degree in addition to a broad range of business experience.

• MBA or similar post-graduate studies preferred.

What you can expect from us -

We believe in the power of collaboration and mutual inspiration, investing in one another's success through support, learning, and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today

Estimated total compensation for this position:

185,000.00 – 190,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Los Angeles, CA, New York, NY, San Diego, CA, Seattle, WA, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.