Customer Success Regional Team Lead

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Chapter Lead is a regional role that drives role and functional excellence of their regional chapter team and ensures consistency of practices and world-class work delivery. Primary function of the role is to ensure global process and initiatives alignment of their respective chapter, with special focus on people management, people development and enablement, and tooling.
Responsibilities- Defines professional standards and work methodology within the chapter competence and participate in the solving complex problems or organizational issues that require highest competency level- Develops a regional people strategy and coach individuals to sustainably find, grow, and keep the best current and future talent- Through personal commitment and with functional expertise nurtures best practices to ensure chapter role excellence - constantly looks for new knowledge and practices to boost chapter performance- With inputs from respective Squad Lead manages Monthly/Quarterly/Yearly feedback with chapter members- In collaboration with Squad Lead is responsible for chapter members performance management (assigns and focuses on functional goals)- Drives performance improvement programs and conducts applicable disciplinary measures- Through yearly IPC program and with Squad Lead inputs actively runs salary negotiations / promotions activities- On a quarterly basis create/update employee development goals while ensuring creation and clear visibility of a planned career progression- In collaboration with enablement supporting teams conducts capability assessments and identifies and promotes necessary skill development initiatives- Drives hiring process for their chapter's team and ensures squads people staffing through healthy regional chapter's succession headcount pipeline- Serves as the internal stakeholder's main point of contact to ensure proper tooling implementation and continuous development (including improvements and removing roadblocks around)- Ensures functional coherence within the chapter with by coordinating and training chapter members and fostering collaboration and learnings sharing
Requirements- Bachelor Degree- MBA/Master preferred- 7+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role- Experience in working with complex, multi-divisional, multi-geographical customers- Cross-cultural management- Industry & market knowledge
- Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._
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