Operations Specialist

Overview Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets and serving millions of customers. We leverage cutting‑edge technology to provide the best experience for entertainment lovers. About Us We are a diverse team of more than 2,700 Kaizeners, from 40+ nationalities across 3 continents. Our #oneTeam culture has earned us recognition as one of the Best Workplaces in Europe and a Great Place to Work. Role Overview The Operations Specialist plays a pivotal role in driving strategic initiatives and improving operational efficiency across local Operations teams (Customer Service, Backoffice, and related areas). The specialist partners with local and global stakeholders to diagnose problems, design solutions, and coordinate delivery, ensuring initiatives align with business priorities and address real operational needs. Responsibilities Engage with local stakeholders (CS, Backoffice, Client Ops) to align on priorities and address process gaps Conduct deep‑dive analyses to identify trends, root causes, and improvement opportunities Prepare structured updates, presentations, or reports to support leadership decision‑making Participate in cross‑functional discussions with global teams (Product, Tech, BI, Finance) to resolve dependencies and align deliverables Follow up with stakeholders to ensure actions are completed, milestones are met, and momentum is maintained Diagnose process gaps, analyze data, and identify opportunities to improve efficiency and performance Collaborate with local and global teams to align priorities, address issues, and ensure initiatives meet business needs Drive initiatives from planning to delivery, monitor KPIs, and report progress to leadership Qualifications Solid experience in Management Consulting firms, Strategic Project/Program Management, Operations Excellence Bachelor’s in Engineering, Business, Economics, or related fields MBA or postgraduate degree is a plus Experience leading workstreams or mentoring analysts is beneficial Preferred background in technology, gaming, fintech, or customer operations Experience in fast‑paced environments is a great plus Advanced to Fluent Business English (Spoken and written) – the position requires presentations to leadership team and global collaboration Excellent presentation skills – able to prepare clear, compelling materials and present effectively to leadership and stakeholders Ability to navigate ambiguity and work effectively with both local and global teams Familiarity with Jira, Zendesk, Power BI or similar tools is desirable (not mandatory) Perks Hybrid way of working – 3 office x 2 home Competitive pay and bonus scheme Life Insurance Private health and dental insurance for you and your family Multi sports card Monthly Meal Allowance Commuting Allowance Family Support Developmental 360° feedback framework Unlimited access to Udemy & continuous training A buddy will support you with your onboarding Recruitment Privacy Notice Regarding the data you share with us, you may find and read our recruitment privacy notice here. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age. Seniority level Not Applicable Employment type Full‑time Job function Advertising Services, Media Production, and Online Audio and Video Media Additional Information Referrals increase your chances of interviewing at Kaizen Gaming by 2x. Sign in to set job alerts for “Operational Specialist” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr