Customer Service Representative
2 semanas atrás
The Customer Support Representative plays a key role in ensuring a seamless and positive experience for users of the company's sports betting and casino platform. This position requires strong communication skills, empathy, and problem-solving ability to resolve customer inquiries efficiently. Working on a 24 / 7 rotating roster, the role supports players in both Portuguese and English, providing professional service and contributing to the continuous improvement of the customer experience. Main Responsibilities Respond promptly and professionally to customer inquiries via live chat. Resolve issues and complaints, offering appropriate solutions and following up to ensure customer satisfaction. Communicate fluently in both Portuguese and English to assist a diverse customer base. Maintain accurate customer records and liaise with internal teams when escalation is needed. Stay up-todate with company products, promotions, and policies to provide accurate information. Provide feedback and suggestions to improve processes and enhance customer experience. Collaborate with other operational teams to ensure customer needs are met. Work Experience and Skills Excellent written and verbal communication skills in both Portuguese and English. Prior experience in a customer service role (online, phone-based, or face-to-face). Ability to remain calm and efficient in a fast-paced environment. Availability to work Monday to Friday Desirable Qualifications Familiarity with the crypto and online betting industry. Previous experience in sports betting or online casino. Experience working with tools such as Slack and G-Suite. Personal Qualities and Behavioural Traits Strong customer focus with a solution-oriented mindset. Ability to multitask and handle multiple inquiries simultaneously. Self-motivated and capable of working independently without close supervision. Excellent problem-solving skills and resilience under pressure. Strong initiative and proactive approach to improving customer experience. Collaborative team player, willing to share knowledge and support colleagues. The Customer Support Representative will work closely with Team Leads and Senior Support staff. Payments providers and the internal payments coordination team. Other operational departments such as KYC, Marketing, Affiliates, Tech Support, and VIP. #J-18808-Ljbffr
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Customer service representative
3 semanas atrás
Brasília, Brasil Pentasia Tempo inteiroThe Customer Support Representative plays a key role in ensuring a seamless and positive experience for users of the company's sports betting and casino platform. This position requires strong communication skills, empathy, and problem-solving ability to resolve customer inquiries efficiently. Working on a 24/7 rotating roster, the role supports players in...
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Customer Service Representative
Há 5 dias
Brasília, Brasil OperationsArmy Tempo inteiro**Fully Remote Customer Service Representative (Self-Serve SaaS)** **(Weekend + Weekday Schedule)** Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a **Customer Service Representative** during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing...
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Customer Service Representative
Há 3 dias
Brasília, Brasil OperationsArmy Tempo inteiro**Fully Remote Customer Service Representative (Self-Serve SaaS)****(Weekend + Weekday Schedule)**Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a **Customer Service Representative** during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing the...
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Customer Service Representative | Brazil | Remote
2 semanas atrás
Brasília, Brasil Operationsarmy Tempo inteiroAbout the job Customer Service Representative (Brazil) (Remote)Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule)Are you passionate about helping users succeed with innovative software?Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch.You'll be the go-to resource for...
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Customer Service Representative
1 dia atrás
Brasília, Brasil CrewBloom Tempo inteiroAs a Customer Service Representative, you will play a pivotal role in ensuring exceptional customer experiences across various communication channels. Your responsibilities will include addressing customer inquiries, resolving issues promptly, and collaborating with internal teams to enhance our service delivery. You will handle desk tickets, live chat...
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Customer Service Representative | Brazil | Remote
1 semana atrás
Brasília, Brasil OperationsArmy Tempo inteiroAbout the job Customer Service Representative (Brazil) (Remote) Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule) Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. You'll be the go-to resource...
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Customer Service Representative
2 semanas atrás
Brasília, Brasil OperationsArmy Tempo inteiroFully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule) Apply here: operationsarmy.com/application Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. You'll be the go-to resource for troubleshooting,...
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Customer Support Representative
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Brasília, Brasil Beemarkets Securities & Financial Products Promotion Tempo inteiroCustomer Support Representative (Financial Services or Forex) Brazil **Responsibilities**: ꔷ Troubleshoot technical issues with forex trading platforms, identify and coordinate complex issues with appropriate teams, and manage client expectations to ensure client's complaints are solved appropriately. ꔷ Support ongoing account needs, such as updating...
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Technical Customer Service Specialist
Há 7 dias
Brasília, Brasil beBeeCommunication Tempo inteiroCustomer Support Representative Job Description We are seeking a highly skilled Customer Support Representative to join our team. In this role, you will be on the front lines of customer support, answering questions and troubleshooting technical problems. You will assist customers with our products and guide clients through any technical issue they might...
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Customer Service Representative
Há 6 dias
Brasília, Brasil APC Tech Tempo inteiro**FULL REMOTE WORK OPPORTUNITY!** **Job Overview**: We are looking for dedicated and detail-oriented individuals to join our remote Customer Service team. You will be the first point of contact for users via LiveChat and Telegram, helping them with account-related inquiries, promotions, and troubleshooting. This role requires the ability to communicate and...
