Customer Support Engineer

1 dia atrás

Belo Horizonte, Brasil JoVE Tempo inteiro

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role We are seeking an experienced Customer Support Engineer to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE's products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter problem solver with a basic technical background and excellent communication skills, we want to talk to you. Responsibilities: Manage large amounts of incoming tickets. Provide support to answer inquiries on products. Accept and handle technical requests. Triage tickets to the correct L2 teams. Follow communication procedures, guidelines and policies. Provide accurate, valid and complete information by using the right methods/tools. Build sustainable relationships and trust with customers through open communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Take the extra mile to engage customers. Performs other specific duties or assignments as directed by Team Manager. Skills And Qualifications: A Bachelor's in Computer Science or related field. 2+ years of demonstrable experience in technical customer support. Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English. Ability to communicate with both technical and non-technical personnel in a clear and easy fashion. Must have technical and analytical ability to diagnose problems. Basic understanding of frameworks such as Agile, ITIL, COBIT. Proficient with ticketing tools ( Zendesk, Jira, Salesforce). Solid understanding of web page construction (HTML, CSS, JavaScript). Know how to execute standard debugging for website issues. Why Join JoVE? A competitive compensation package. You will make a direct impact in accelerating science research and education. Opportunity to work with global teams and in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us

  • Enterprise Support Engineer

    2 semanas atrás

    Belo Horizonte, Brasil HotMic Tempo inteiro

    About HotMicHotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.Role OverviewWe are hiring a Senior Enterprise Support Engineer to work directly...

  • Technical Support Engineer

    Há 2 dias

    Belo Horizonte, Brasil Velozient Tempo inteiro

    We are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team. In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues. You will work closely with the Sales, Customer Success,...

  • Cloud Support Engineer

    1 dia atrás

    Belo Horizonte, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Cloud Support Engineer role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Cloud Support Engineer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is...

  • Customer Support Manager

    Há 4 dias

    Belo Horizonte, Brasil Quorum Tempo inteiro

    Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and...

  • Customer Support Specialist

    1 dia atrás

    Belo Horizonte, Brasil Equativ Tempo inteiro

    About the team Our highly dedicated Support team has both the art and the science for delivering customer satisfaction.People on the team share a passion for helping our clients to surpass their digital business goals.They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower...

  • Internal Customer Support

    2 semanas atrás

    Belo Horizonte, Brasil Lite Tech (Formerly Lite Organização Ltda) Tempo inteiro

    Job Description Agent Hiring (U1) Role: Internal/External Customer Support Location: Sao Paulo, Brazil Languages required: English/Italian (2 positions) Salary R$*****,00 (presencial PJ) or R$*****,00 (remote PJ) The Internal/External Customer, Technical Support Representative provides Internal/External Customer Technical Support Services and supports our...

  • Customer Support Officer

    Há 6 dias

    Belo Horizonte, Brasil Loqus Business Intelligence Tempo inteiro

    Location: Remote At Loqus, we believe in innovation, collaboration, personal growth and having fun. We offer competitive salary packages, flexible hours and various working arrangements (fully remote, hybrid, etc.), all within an inspiring and fast-paced environment that maintains a family-oriented approach to work and life. Join us in shaping the future of...

  • Application Support Engineer, Trilogy

    Há 3 dias

    Belo Horizonte, Brasil Crossover Tempo inteiro

    Application Support Engineer, Trilogy (Remote) - $60,000/year USD Join Crossover as an Application Support Engineer and help transform customer support at Trilogy, a leading enterprise software platform. This fully remote, full‑time contractor role pays $30 USD per hour ($60,000 USD per year assuming 40 hours per week and 50 weeks per year). Base pay...

  • Customer Support Analyst

    1 semana atrás

    Belo Horizonte, Brasil ROCKCONTENT Tempo inteiro

    **This is a remote position, you can be located anywhere in Brazil.** As part of the Customer Support team, you will have the mission of providing empathetic and thorough help by putting the client's needs first, as well as having the opportunity to continuously develop yourself in a dynamic work environment. In this united team, we talk lightly and...

  • Software Engineer

    2 semanas atrás

    Belo Horizonte, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Software Engineer - L3 Support role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Software Engineer - L3 Support role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our...