Field Service Engineer

Há 6 dias

Rio de Janeiro, Brasil Harmonic Tempo inteiro

Field Service Engineer Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity. Role Description The Field Service Engineer provides on-site installation, testing, troubleshooting, and customer support for Harmonic’s cOS virtual CMTS. This is a full-time contract position for 6–12 months. Location Central / South America – Hybrid role with 25–75% travel. What You Will Be Doing Install, test, and troubleshoot DAA systems, IP networks, and headend infrastructure. Build and audit headend subsystems, including installing/terminating coax, Cat5/Cat6, and fiber. Configure and verify headend equipment; perform system checks and diagnostics. Use RF and DOCSIS meters to test and certify installations. Complete documentation, test reports, and update network records. Train customers on system operation and maintenance. Act as an on-site liaison, identifying when issues should be routed to Sales, Support, or Engineering. Follow safety procedures; lift up to 40 lbs.; work on ladders and variable schedules (including nights). What You Should Have At least 3 years of related field technician/engineering experience and an Associate’s Degree. Mechanical aptitude for equipment installation and cabling work. Experience in Linux at an administrative level. Network troubleshooting – CCNA/CCNP, and container knowledge. Basic knowledge of DOCSIS, fiber installation, and server/switch configuration. Strong troubleshooting skills and customer-facing communication. Ability to lift 30–40 lbs and work on a ladder. Willingness to learn. Fluent Spanish speaker (required). Travel (if Applicable) Central / South America hybrid role – you will be required to travel approximately 25–75%. Diversity, Equality, and Inclusion at Harmonic Inc At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. #J-18808-Ljbffr

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