Strategic Operations Analyst

3 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil M&O Partners Tempo inteiro
Job Post:
Strategic Operations Analyst Full-Time | Associate / Analyst Level Department:
Strategic Solutions About the Role:
We are looking for a Strategic Operations Analyst to join our Strategic Solutions Department. This role is key to driving internal efficiency, strengthening data integrity, and enhancing cross-departmental collaboration. You'll act as a strategic enabler and systems observer, ensuring that our CRM/PRM tools are used effectively to generate insights and support long-term planning. If you are analytical, process-minded, and proactive in maintaining high-quality internal data, this role is for you. Key Responsibilities:
Strategic Intelligence & PRM/CRM Oversight Monitor CRM/PRM data to detect gaps in client engagement history. Follow up with Sales Directors and team members to ensure accurate data logging. Analyze CRM/PRM data to identify trends, support reporting, and generate strategic insights. Cross-Functional Process Understanding Map and document workflows across departments. Observe meetings and shadow teams to identify silos and inefficiencies. Recommend improvements to drive clarity, redundancy, or cross-training. Strategic Support & Insights Support leadership with initiatives like client segmentation, performance reviews, and market analysis. Extract and present data for strategic decision-making. Maintain a log of observations, bottlenecks, and actionable suggestions. Documentation & Reporting Keep SOPs and internal process documents up-to-date. Deliver recurring summaries with data quality status, key insights, and recommendations. Contribute to quarterly presentations and strategic overviews. Requirements:
Bachelor's degree in Business, Economics, Engineering, or a related field. 1–3 years of experience in business analysis, sales operations, or internal consulting. Fluent in English Strong analytical and critical thinking skills. Excellent communication and follow-up skills—especially with senior stakeholders. Ability to navigate cross-functional environments and competing priorities. Proficiency in Excel and PowerPoint;
BI tools a plus.

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