[P] Resident Services Manager
2 semanas atrás
About the RoleWe are seeking a Resident Services Manager to lead and scale resident-facing operations across a growing portfolio of single-family rentals. This role owns the full resident lifecycle—move-ins, renewals, collections, compliance, move-outs, and escalations with a focus on delivering a high-trust resident experience while protecting asset performance. You'll design and enforce SLAs, reduce bad debt, increase renewals and on-time payments, and act as the final escalation point for complex issues. Success in this role means creating streamlined systems, developing a high-performing team, and consistently hitting aggressive operational metrics. Key ResponsibilitiesBuild and own the Resident Services roadmap (SOPs, SLAs, dashboards, QA, and training). Enforce high standards in resident communications across phone, email, and SMS, including live answer and rapid response SLAs. Manage rent collections: issue Pay or Vacate notices, track daily follow-ups, set up payment plans, and coordinate evictions. Oversee seamless move-ins, including insurance enrollment and inspection completions. Manage move-outs, inspections, turns, and security deposit processing within SLA. Process early terminations and ensure compliance with jurisdiction-specific regulations. Resolve accounting ledger issues quickly and coordinate with accounting partners. Publish monthly Resident Services metrics and maintain daily trackers for collections, renewals, move-ins/outs, and deposits. Requirements3+ years leading Resident Services/Resident Experience at a property management company (single-family or multi-family). Track record of running SLA-driven operations and managing remote teams. Deep knowledge of the full resident lifecycle, landlord-tenant compliance, and eviction processes across multiple states. Hands-on experience with payment plans, legal handoffs, and collections documentation. Proficiency in AppFolio, Property Meld, Google Workspace (Sheets in particular), and resident communication platforms. Excellent phone presence, strong writing skills, and sound judgment under pressure. Preferred QualificationsExperience with RentCheck, ePremium, and reporting dashboards. Background in designing and scaling multi-market resident operations. Coaching mindset with experience developing high-performance teams. Success Indicators (First 36 Months): Maintain SLA compliance across communications, move-ins/outs, deposits, and collections; reduce delinquency and improve on-time payment percentage; lift renewal rates and decrease early terminations; deliver accurate and timely KPI reporting every month; establish clear escalation playbooks and improve resident trust scores. Compensation & Logistics$28,000-$36,000 USD per year, including performance-based bonus tied to KPIs. Full-time, remote role for candidates based in Latin America. Work closely with U.S.-based leadership and align with U.S. time zones. Company OverviewOur client is a fast-growing property management company specializing in single-family rentals across multiple U.S. markets. The team is dedicated to creating a reliable and transparent resident experience while protecting owner asset performance. Job description created by LATAMCent.com, a nearshore staffing agency. #J-18808-Ljbffr
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[P] Resident Services Manager
3 semanas atrás
Brasília, Brasil LatamCent Tempo inteiroAbout the Role We are seeking a Resident Services Manager to lead and scale resident-facing operations across a growing portfolio of single-family rentals. This role owns the full resident lifecycle—move-ins, renewals, collections, compliance, move-outs, and escalations with a focus on delivering a high-trust resident experience while protecting asset...
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Resident Support Engineer
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Brasília, Distrito Federal, Brasil NETSCOUT Tempo inteiro R$60.000 - R$120.000 por anoSenior Resident Engineer - BrasiliaThe Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products.Specific Job Duties and ResponsibilitiesThe Senior Resident Support Engineer relies on experience and...
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Engagement Manager
2 semanas atrás
Brasília, Distrito Federal, Brasil Amazon Web Services (AWS) Tempo inteiro R$90.000 - R$120.000 por anoDescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions...
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auxiliar de serviços gerais
Há 3 dias
Brasília, Distrito Federal, Brasil DOCE MAISON LTDA-ME Tempo inteiro R$1.700 - R$2.000 por anoBISTRÔ MAISON CONTRATASERVIÇOS GERAIS LOJACOM EXPERIÊNCIA COMPROVADAREQUISITOS-Responsabilidade;-Comprometimento;-Atenção;-Agilidade com louça;-Vontade de crescer e aprender;-Organização do espaço de trabalho;-Trabalho em equipe;Residente no DFHorário de trabalhoSegunda a quarta 09h às 17hQuinta a sábado 09h às 18hASA SUL- 305 SUL1.700,00 + 5%...
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Engagement Manager
1 semana atrás
Brasília, Brasil Amazon Web Services (AWS) Tempo inteiroOverview The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. You will combine technical expertise with strong project leadership to drive successful implementations of AWS-based solutions for our clients. You...
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Resource Manager, Professional Services
2 semanas atrás
Brasília, Brasil CAI Software, LLC Tempo inteiroTitle: Resource Manager, Professional ServicesBusiness Unit: Graphic CommunicationsDepartment: Customer & Professional Services Location: Brazil, Remote About usGraphic Communications, a CAI Division, is a leading global provider of industry-specific business and production software technology for the print industy. Graphic Communications’ integrated and...
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Resource Manager, Professional Services
2 semanas atrás
Brasília, Brasil CAI Software, LLC Tempo inteiroTitle: Resource Manager, Professional ServicesBusiness Unit: Graphic Communications Department: Customer & Professional Services Location: Brazil, RemoteAbout us Graphic Communications, a CAI Division, is a leading global provider of industry-specific business and production software technology for the print industy. Graphic Communications’ integrated and...
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Resource Manager, Professional Services
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Brasília, Brasil CAI Software, LLC Tempo inteiroTitle: Resource Manager, Professional ServicesBusiness Unit: Graphic Communications Department: Customer & Professional Services Location: Brazil, RemoteAbout us Graphic Communications, a CAI Division, is a leading global provider of industry-specific business and production software technology for the print industy. Graphic Communications’ integrated and...
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Resource Manager, Professional Services
2 semanas atrás
brasília, Brasil CAI Software, LLC Tempo inteiroTitle: Resource Manager, Professional ServicesBusiness Unit: Graphic Communications Department: Customer & Professional Services Location: Brazil, RemoteAbout us Graphic Communications, a CAI Division, is a leading global provider of industry-specific business and production software technology for the print industy. Graphic Communications’ integrated and...
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SAP Project Manager
3 semanas atrás
Brasília, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
