[P] Resident Services Manager

Há 23 horas


Brasília, Brasil LatamCent Tempo inteiro

About the RoleWe are seeking a Resident Services Manager to lead and scale resident-facing operations across a growing portfolio of single-family rentals. This role owns the full resident lifecycle—move-ins, renewals, collections, compliance, move-outs, and escalations with a focus on delivering a high-trust resident experience while protecting asset performance. You'll design and enforce SLAs, reduce bad debt, increase renewals and on-time payments, and act as the final escalation point for complex issues. Success in this role means creating streamlined systems, developing a high-performing team, and consistently hitting aggressive operational metrics. Key ResponsibilitiesBuild and own the Resident Services roadmap (SOPs, SLAs, dashboards, QA, and training). Enforce high standards in resident communications across phone, email, and SMS, including live answer and rapid response SLAs. Manage rent collections: issue Pay or Vacate notices, track daily follow-ups, set up payment plans, and coordinate evictions. Oversee seamless move-ins, including insurance enrollment and inspection completions. Manage move-outs, inspections, turns, and security deposit processing within SLA. Process early terminations and ensure compliance with jurisdiction-specific regulations. Resolve accounting ledger issues quickly and coordinate with accounting partners. Publish monthly Resident Services metrics and maintain daily trackers for collections, renewals, move-ins/outs, and deposits. Requirements3+ years leading Resident Services/Resident Experience at a property management company (single-family or multi-family). Track record of running SLA-driven operations and managing remote teams. Deep knowledge of the full resident lifecycle, landlord-tenant compliance, and eviction processes across multiple states. Hands-on experience with payment plans, legal handoffs, and collections documentation. Proficiency in AppFolio, Property Meld, Google Workspace (Sheets in particular), and resident communication platforms. Excellent phone presence, strong writing skills, and sound judgment under pressure. Preferred QualificationsExperience with RentCheck, ePremium, and reporting dashboards. Background in designing and scaling multi-market resident operations. Coaching mindset with experience developing high-performance teams. Success Indicators (First 36 Months): Maintain SLA compliance across communications, move-ins/outs, deposits, and collections; reduce delinquency and improve on-time payment percentage; lift renewal rates and decrease early terminations; deliver accurate and timely KPI reporting every month; establish clear escalation playbooks and improve resident trust scores. Compensation & Logistics$28,000-$36,000 USD per year, including performance-based bonus tied to KPIs. Full-time, remote role for candidates based in Latin America. Work closely with U.S.-based leadership and align with U.S. time zones. Company OverviewOur client is a fast-growing property management company specializing in single-family rentals across multiple U.S. markets. The team is dedicated to creating a reliable and transparent resident experience while protecting owner asset performance. Job description created by LATAMCent.com, a nearshore staffing agency. #J-18808-Ljbffr


  • Resident Coordinator

    Há 22 horas


    Brasília, Distrito Federal, Brasil United Nations Tempo inteiro R$120.000 - R$240.000 por ano

    Org. Setting and ReportingIn its resolution 72/279 of 31 May 2018, the General Assembly created a dedicated, impartial empowered and sustainable development-focused coordination function for the United Nations development system, drawing on the expertise and assets of all United Nations development system entities, including specialized and non-resident...

  • Engagement Manager

    1 semana atrás


    Brasília, Distrito Federal, Brasil Amazon Web Services (AWS) Tempo inteiro R$60.000 - R$120.000 por ano

    DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions...

  • Engagement Manager

    Há 7 dias


    Brasília, Brasil Amazon Web Services (Aws) Tempo inteiro

    DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects.In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions...


  • Brasília, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Engagement Manager

    2 semanas atrás


    Brasília, Brasil Amazon AWS Services Brazil Ltd Tempo inteiro

    **DESCRIPTION**:The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings...

  • SAP Data Assurance Manager

    2 semanas atrás


    Brasília, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...


  • Brasília, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...


  • Brasília, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Project Manager

    3 semanas atrás


    Brasília, Brasil Tata Consultancy Services Tempo inteiro

    Venha para uma das maiores empresas de Serviços IT do mundo!! Aqui você pode transformar sua carreira! Por que fazer parte da TCS? Aqui na TCS acreditamos que as pessoas fazem a diferença, por isso vivemos uma cultura de aprendizado ilimitado cheio de oportunidades de melhorias e desenvolvimento mútuo. O cenário ideal para expandir ideias através das...


  • Brasília, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...