Project Quality Leader

Overview

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The Project Quality Leader (PQL) is responsible for ensuring that all aspects of project quality are managed and maintained across the project lifecycle. The PQL will collaborate with various departments to oversee quality assurance and control activities, identify potential quality issues, and drive continuous improvement initiatives to ensure project deliverables meet or exceed client expectations.

Responsibilities

• In project selling
• Review quality requirements, identify quality risks and define appropriate mitigation plans
• Assess quality assurance and quality control requirements and detection of deviations
• Support Tendering Managers on estimating the resources (hours + costs) needed for the project quality
• Prepare Project Quality Plan (PQP) and Project Quality Control Plan / Inspection Test Plan (PQCP / ITP) and/or any additional quality documents required by the customer
• Review quality tender specifications qualification
• Participate in the tender & project kick-off, as well as to the Project review governance when quality is necessary
• Coordinate creation, completion and approval of quality documentation
• Monitor performance metrics to track quality performance throughout the project lifecycle
• Conduct internal assessments, inspections and audits to assess compliance with project quality standards
• Coordinate the correction and prevention actions for project non-conformities, lead communication and problem solving with customer
• Identify areas for improvement on the project level and coordinate corrective & preventive actions for project quality issues as per SE directives
• Ensure compliance with existing quality and customer satisfaction processes and train team members on quality processes and procedures
• Lead customer interviews during project execution, collect regularly customer feedback and build action plan to ensure customer satisfaction
• Lead or contribute to cross analysis of project quality KPIs, lessons learned, offers and solutions quality
• Lead or contribute to customer interviews to collect and analyze feedback
• Provide expertise, guidance and support to project teams on quality-related matters based on previous project quality experience
• Contribute to developing, implementing and improving quality assurance and quality control processes
• Participate, for support as quality SME, in the supplier qualification process led by Supply Chain
• Plan and lead quality training and awareness program for project teams
• Participate in the Quality community (PQL, QMS, etc.) (events, training, etc.)

Skills and capabilities for success

• Excellent communication and negotiation skills with the ability to obtain buy-in
• Ability to lead and collaborate across multiple business, complex cross-functional and multicultural environments
• Analytical and problem-solving skills to identify quality issues and implement corrective actions
• Leadership and conflict management abilities to guide and motivate project teams toward high quality outcomes
• High attention to detail to ensure thorough quality assessments and documentation
• Proactive approach to continuous improvement and adherence to quality standards
• Ability to execute under challenging time constraints, prioritize, and manage indirect resources in a matrix organization

Reporting

You will report to the CS&Q (Customer Satisfaction and Quality) entity, which has a transversal role across Businesses and Operations entities. Project teams are under the GCPO (Global Customer Project Operations) or Hub accountability.

Qualifications

Experience :

• 5 to 10 years' professional experience in quality management roles and customer experience
• Experience in the Data Centre industry is significant
• Stakeholder management and influencing skills are required

Certifications :

• Green Belt or Black Belt certification is a plus
• Quality Management (e.g., ISO standards) is a plus

Technical and functional skills :

• Expertise in QMS, quality control & assurance principles and methodologies (Root cause Analysis, Fishbone, 8D, etc.) and proficiency in quality management tools and software
• Expertise in risk management, customer relationship and project management and auditing
• Expertise in project execution quality fundamentals (change, supplier, contractor and requirement management) - a plus
• General technical knowledge in engineering and manufacturing
• Native Portuguese speaker
• Fluent in English (spoken and written)

IMPACT and culture

Looking to make an IMPACT with your career? Schneider Electric values Inclusion, Mastery, Purpose, Action, Curiosity and Teamwork. IMPACT represents turning sustainability ambitions into actions and contributing to a more resilient, efficient and sustainable world. We seek IMPACT Makers who turn sustainability ambitions into actions at the intersection of automation, electrification and digitization.

Become an IMPACT Maker with Schneider Electric — apply today

Company highlights

€36 billion global revenue
• +13% organic growth
• 150 000+ employees in 100+ countries
• #1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.

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