Sienna Charles | IT Operations Manager | brasil

4 semanas atrás

brasil Sienna Charles Tempo inteiro

Summary:


Sienna Charles, the premier luxury lifestyle company featured in magazines such as Forbes, is looking for a competent IT Operations Manager who can support the team's operational needs by managing remote tools and technologies and ensuring access and functionality for all staff. The ideal candidate will be tech-savvy, detail-oriented, and proactive in identifying process improvements and automation opportunities.


Key Responsibilities:


Technical Support:

  • Provide first-line support and response to employee-submitted issues, including, but not limited to, hardware, software, and network connectivity problems.
  • Troubleshoot and resolve desktops, laptops, printers, mobile devices, and other IT equipment issues.
  • Assist in setting up and configuring new hardware and software for employees.
  • Document and escalate complex technical issues to management or external vendors.


Software Management:

  • Assist in managing and administrating company software programs, including email, productivity suites, CRM systems, and collaboration tools.
  • Ensure software licenses are up to date and compliant with company policies.
  • Manage employee and vendor access to company software.


Operational Assistance:

  • Support the CEO and executive team with various operational tasks as assigned, helping implement technical solutions and workflows to solve problems for the team.
  • Serve as point of escalation for team issues, using creative thinking to manage exceptions and develop effective solutions to challenges.
  • Complete data gathering and research projects to assist the team.
  • Advise on processes and flows that can be automated, and build solutions to reduce the teams time spent on tasks.


Process Improvement and Documentation:

  • Maintain documentation and knowledge base articles for common technical issues and solutions.
  • Assist the Sienna Charles team with articles to document standard operating procedures.
  • Audit and update existing policies and workflows to ensure they are user-friendly and effective. Focus on automating processes using native features in Monday.com and integrations like IFTTT to create a more dynamic workflow.


Persona Fit:


  • Character and Culture: Strong interpersonal skills, with an engaging personality and the ability to communicate effectively, both in writing and verbally. Maintain confidentiality and discretion, while fostering the same standards within the team.
  • Attention to Detail: Meticulous in ensuring accuracy and thoroughness in all operations, with a perfectionist approach to tasks and processes.
  • Prioritization and Efficiency: Ability to manage multiple deadlines, make quick decisions, and prioritize tasks to achieve maximum efficiency.
  • Ownership and Initiative: Take complete ownership of tasks, constantly seeking ways to improve processes and go above and beyond in driving operational success.
  • Data-Led Decision Making: Use data to inform decisions and ensure data-driven improvements throughout the organization.
  • Exceptional Communication: Ability to articulate the company’s vision clearly and reinforce it across the team, providing a compelling and strategic approach to operations.


Requirements:


  • Minimum 2-3 years of experience in technical operations or support roles, managing daily operations for teams of 15-20 people.
  • Ability to assist the team with the creation of standard operating procedures.
  • Experience implementing and managing automation tools or workflows to streamline operational tasks and reduce manual processes
  • Advanced proficiency in Zendesk, Hubspot, Zapier, Monday.com, and other software platforms to optimize workflows and improve team collaboration.
  • Proven ability to troubleshoot and resolve 90% of technical issues within the given period, providing Level 1 and 2 support.
  • Strong communication skills, handling 20+ support tickets daily, within the given response time.


Timezone:

Sienna Charles is based primarily in the ET timezone, and this role would require working primarily during 8 am - 5pm EST.


Why Sienna Charles:


Sienna Charles offers a fast-paced and engaging workplace with a strong passion for learning and improvement. It is a smaller team, providing the opportunity for you to work directly with the CEO and COO while having a significant impact on the company's direction and growth. We are looking for someone to be a part of the team who owns their tasks and life.

  • Sienna Charles | IT Operations Manager | brasil

    4 semanas atrás

    brasil Sienna Charles Tempo inteiro

    Summary:Sienna Charles, the premier luxury lifestyle company featured in magazines such as Forbes, is looking for a competent IT Operations Manager who can support the team's operational needs by managing remote tools and technologies and ensuring access and functionality for all staff. The ideal candidate will be tech-savvy, detail-oriented, and proactive...

  • Sienna Charles | Performance Marketing Manager | brasil

    4 semanas atrás

    brasil Sienna Charles Tempo inteiro

    Summary:Sienna Charles, the premier ultra-luxury travel and lifestyle company featured in top-tier press such as the WSJ, the FT, Robb Report, and more, is looking for a Performance Marketing Manager with a successful track record to drive revenue, user acquisition, and brand awareness. The person in this role will be responsible for outlining and executing...

  • Sienna Charles | Performance Marketing Manager | brasil

    4 semanas atrás

    brasil Sienna Charles Tempo inteiro

    Summary: Sienna Charles, the premier ultra-luxury travel and lifestyle company featured in top-tier press such as the WSJ, the FT, Robb Report, and more, is looking for a Performance Marketing Manager with a successful track record to drive revenue, user acquisition, and brand awareness. The person in this role will be responsible for outlining and...

  • IT Operations Manager

    4 semanas atrás

    Brasil Sienna Charles Tempo inteiro

    Summary: Sienna Charles, the premier luxury lifestyle company featured in magazines such as Forbes, is looking for a competent IT Operations Manager who can support the team's operational needs by managing remote tools and technologies and ensuring access and functionality for all staff. The ideal candidate will be tech-savvy, detail-oriented, and...

  • IT Systems Specialist

    2 semanas atrás

    Brasil Sienna Charles Tempo inteiro

    Job DescriptionWe are seeking an experienced IT Operations Manager to support our team's operational needs by managing remote tools and technologies, ensuring access and functionality for all staff.About the RoleThis role will involve identifying process improvements and automation opportunities to streamline our operations.The ideal candidate will be...

  • Performance Marketing Manager

    4 semanas atrás

    Brasil Sienna Charles Tempo inteiro

    Summary: Sienna Charles, the premier ultra-luxury travel and lifestyle company featured in top-tier press such as the WSJ, the FT, Robb Report, and more, is looking for a Performance Marketing Manager with a successful track record to drive revenue, user acquisition, and brand awareness. The person in this role will be responsible for outlining and...

  • Senior Graphic Designer

    Há 1 mês

    brasil Sienna Charles Tempo inteiro

    Sienna Charles, a leading luxury travel and lifestyle company, seeks a skilled UX/UI & Email Designer to join our team. You will play a pivotal role in enhancing our digital platforms and elevating user experiences.Key Responsibilities:Create wireframes, prototypes, and mockups to visualize design concepts and user flows.Conduct usability testing to validate...

  • Senior Graphic Designer

    Há 1 mês

    brasil Sienna Charles Tempo inteiro

    Sienna Charles, a leading luxury travel and lifestyle company, seeks a skilled UX/UI & Email Designer to join our team. You will play a pivotal role in enhancing our digital platforms and elevating user experiences. Key Responsibilities: Create wireframes, prototypes, and mockups to visualize design concepts and user flows. Conduct usability testing to...

  • Senior Graphic Designer

    Há 1 mês

    Brasil Sienna Charles Tempo inteiro

    Sienna Charles, a leading luxury travel and lifestyle company, seeks a skilled UX/UI & Email Designer to join our team. You will play a pivotal role in enhancing our digital platforms and elevating user experiences. Key Responsibilities: Create wireframes, prototypes, and mockups to visualize design concepts and user flows. Conduct usability testing...

  • Lead Digital Experience Designer

    2 semanas atrás

    Brasil Sienna Charles Tempo inteiro

    Company Overview: Sienna Charles is a luxury travel and lifestyle company seeking an experienced UX/UI & Email Designer to enhance our digital platforms and elevate user experiences. Estimated Salary: $90,000 - $110,000 per yearJob Description:We are looking for a skilled designer to create engaging digital experiences that exceed our customers'...

  • IT Operations Lead

    Há 1 mês

    Brasil Vigil Tempo inteiro

    We are seeking an experienced IT Operations and Incident Manager to lead our team and ensure the reliability and operational excellence of our business systems and IT services.The ideal candidate will have a strong understanding of ITIL frameworks, incident management processes, and end-to-end IT support. They will also have excellent communication and...

  • Operations Manager

    5 meses atrás

    Brasil Tabas Tempo inteiro

    We're shaping the future of living, and we want you to be part of that journey. We are currently looking for an Operations Manager to join our Brazil team. The Operations Manager position is one of the most impactful and essential roles at Tabas. As an Operations Manager, your primary focus will be the implementation, adaptation and continuous...

  • Operations Manager

    4 meses atrás

    Brasil Blueground Tempo inteiro

    At Blueground , our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure. We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the...

  • Chargeback Operations Manager

    4 semanas atrás

    Brasil Fraud Deflect Tempo inteiro

    Role OverviewAt Fraud Deflect, we are seeking a skilled Chargeback Operations Manager to lead our day-to-day chargeback operations. This is a contract remote role that requires strong analytical and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities* Manage data collection for the updating of...

  • Financial Operations Manager

    3 semanas atrás

    Brasil Tbwa ChiatDay Inc Tempo inteiro

    Financial Operations Manager Job DescriptionWe are seeking a highly skilled Financial Operations Manager to join our team at Ownershift. As a key member of our finance department, you will be responsible for managing and overseeing the daily accounting and financial operations of our company and its portfolio companies.Key Responsibilities:Oversee daily...

  • Senior Vessel Operations Manager

    Há 20 horas

    Brasil Sea Career Tempo inteiro

    Sea Career is looking for a skilled professional to manage the daily operations of a 58m Seismic Support Vessel. The selected candidate will be responsible for overseeing the crew, ensuring compliance with safety protocols, and maintaining the vessel's performance.Job DetailsRank: Senior Vessel Operations ManagerDuration: 8 weeksSalary: $7,893 per month...

  • Bring IT | ERP Senior Marketing Analyst | brasil

    3 semanas atrás

    brasil Bring IT Tempo inteiro

    Bring IT is looking for talents like you! Join Our Dynamic Team!

  • Sys Manager | Analista de Dados | brasil

    Há 7 dias

    brasil Sys Manager Tempo inteiro

    VAGA ABERTA: Analista de Dados Sênior – Remoto Em busca de uma carreira em uma empresa que valoriza a flexibilidade, desenvolvimento pessoal e sucesso da equipe? Com 28 anos de experiência e reconhecidos pelo GPTW pelo quarto ano consecutivo, estamos em busca de talentos para se juntarem a nós como Analista de Dados. Com matriz no Brasil e filiais em...

  • Strategic Operations Manager

    3 semanas atrás

    Brasil Sagan Tempo inteiro

    **About Sagan**Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.**Job Title: Chief of Staff**This role is designed to...

  • Senior Business Operations Manager

    Há 5 dias

    Brasil WBL California, LLC Tempo inteiro

    About WBL California, LLC (WBL)We are a U.S.-based company with a 100% remote workforce, offering general purpose short-term real estate collateralized commercial loans to small and medium-sized businesses across the United States.This is a remote Contract/Consultant position with flexible working hours between 9:00am-6:00pm Eastern, Monday through Friday....