Chargeback Operations Manager
4 semanas atrás
Role Overview
At Fraud Deflect, we are seeking a skilled Chargeback Operations Manager to lead our day-to-day chargeback operations. This is a contract remote role that requires strong analytical and communication skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
* Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
* Partner with cross-functional teams to improve proprietary tools and systems
* Oversee training materials and ensure that activities remain compliant
* Conduct budget reviews and report cost plans to upper management
Requirements
* 3 or more years of proven success in Chargeback Operations Management and Dispute Resolution
* Understanding of technical and financial aspects of VISA/Verifi and Mastercard/Ethoca tools and alert process
* Previous e-commerce fraud prevention, investigation or retail fraud prevention experience with track record of successfully managing and working with Chargebacks
* Strong oral and written communication skills in both Brazilian Portuguese and English
* Ability to think strategically and act proactively to create strong trust and confidence with business units
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