TikTok Shop Account Manager

Get AI-powered advice on this job and more exclusive features. About the team: The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand‑new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team; together we can build an innovative, secure and intuitive commerce ecosystem for our users. Responsibilities Acquire and manage Brazilian top business partners to kick off business for the hardline category. Build and maintain relationships with partners, negotiate and secure best deals based on campaign. Help business partners gradually expand exposure by leveraging creators’ capabilities or building their own. Discover new collaborative opportunities for partners’ short‑term and long‑term development plans. Maintain service quality provided by partners – low cancellation and return rate, reviews, and other components to increase conversion rate and customer satisfaction. Utilize data proficiently to understand pain points, formulate business requirements, identify opportunities and prioritize solutions. Qualifications Strong interpersonal skills, excellent communication and negotiation skills, logical thinking, and analytical skills. Customer service orientation and experience working in a client‑facing capacity. 3+ years relevant working experience. Good communication and collaboration skills working cross‑functionally in a global working environment. Experienced in relatable in‑category management, at a large partners, or agency side or other company with specialism in beauty is preferred. Strong sense of social content (livestream and short‑video is a preference), practical experience in the social commerce, content marketing, influencers, and creativity in the categories is a plus. Collaborative and open to changes and challenges and learn. Ability to thrive in ambiguity and adapt quickly to change. About ByteDance Brazil ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services – over 2.5 billion people interact with ByteDance products, including TikTok. Why Join Us Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries: Technology, Information and Internet #J-18808-Ljbffr