TikTok Shop

Há 4 dias

São Paulo, Brasil TikTok Tempo inteiro

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. Within GNE, the Service Support Centre (SSC) provides customer service for Buyers, Sellers, and Creators across the globe. We are seeking a Knowledge Management & Training (KMT) Program Manager for Brazil TikTok Shop to strengthen our frontline operations by ensuring associates are equipped with accurate knowledge, effective SOPs, and engaging training. This role is critical in improving resolution quality, reducing escalations, and delivering consistent brand-aligned service. Role & Responsibilities: KNOWLEDGE: - Write, update, and continuously improve Standard Operating Procedures (SOPs) for Buyer, Seller, and Creator support. Partner with global and regional experts to ensure SOPs are accurate, scalable, and easy to adopt across BPOs. - Monitor knowledge dashboards and BPO assessments to identify coaching opportunities and uplift associate knowledge levels. - Proactively surface knowledge gaps and collaborate with cross-functional experts to update and localize global/regional SOPs. - Audit and maintain internal and external knowledge portals (documents, videos, training decks, e-learning) to ensure alignment with global standards. - Use customer feedback and operational data to pinpoint SOP weaknesses and partner with Product, Policy, and Ops teams to optimize. - Partner with cross-functional teams to investigate escalations and convert insights into preventive product, process, or training updates. TRAINING: - Assess capability gaps across Buyer, Seller, and Creator support; design targeted training programs. - Create modular training materials (e-learning, instructor-led, microlearning huddles, CRM scripts) tailored to operational needs. - Evaluate BPO training delivery, measure effectiveness, and iterate on program design to ensure strong knowledge

  • Strategy & Intelligence Specialist(Fashion) - TikTok Shop

    Há 7 dias

    São Paulo, Brasil TikTok Tempo inteiro

    Team Introduction The Fashion Brazil team is looking for a Strategy & Intelligence Specialist, responsible for leading analytical, campaign and creator-related projects that will drive sustainable growth of the category in TikTok Shop. This role will act as the main point of contact for central teams, driving alignment between data insights and execution,...

  • Business Strategist-tiktok Shop

    2 semanas atrás

    São Paulo, Brasil TikTok Tempo inteiro

    Strategy Business Strategist-TikTok Shop **Location**: Sao Paulo Employment Type: Regular Job Code: A89994 **Responsibilities**: The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we...

  • TikTok Shop Account Manager

    3 semanas atrás

    São Paulo, Brasil TikTok Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. ResponsibilitiesAbout the teamThe commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.With millions of loyal users globally, we believe TikTok is an ideal platform to...

  • TikTok Shop

    1 semana atrás

    São Paulo, Brasil TikTok Tempo inteiro

    TikTok Shop - Account Manager, Consumables Get AI-powered advice on this job and more exclusive features. Responsibilities Acquire and manage Brazilian top business partners to kick off business for the hardline category. Build and maintain relationships with partners, negotiate and secure best deals based on campaign. Help business partners gradually expand...

  • TikTok Shop Account Manager

    1 semana atrás

    São Paulo, Brasil TikTok Tempo inteiro

    TikTok Shop Account Manager – Electronics About the team The commerce industry has seen tremendous growth in recent years and has become a hotly contested space among leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand‑new and better...

  • Business Strategist-TikTok Shop

    Há 4 dias

    São Paulo, Brasil TikTok Tempo inteiro

    The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring...

  • Integrated Marketing

    Há 6 dias

    São Paulo, Brasil TikTok Tempo inteiro

    Integrated Marketing & Campaign Manager - TikTok Shop Get AI-powered advice on this job and more exclusive features. About the team The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally,...

  • E-commerce Operation Intern

    1 semana atrás

    São Paulo, Brasil TikTok Tempo inteiro

    We are looking for talented individuals to join us for a TikTok Shop Operation Internship in 2025. Internships at TikTok aim to offer students industry exposure and hands-on experience. Turn your ambitions into reality as your inspiration brings infinite opportunities at TikTok. The TikTok Shop Brazil Operation Team is responsible for scaling one of TikTok...

  • TikTok Shop

    3 semanas atrás

    São Paulo, Brasil TikTok Tempo inteiro

    TikTok Shop - Lead of Account Managers, Beauty TikTok Shop - Lead of Account Managers, Beauty ResponsibilitiesAbout the teamThe commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.With millions of loyal users globally, we believe...

  • TikTok Shop Account Manager

    Há 6 dias

    São Paulo, Brasil TikTok Tempo inteiro

    Get AI-powered advice on this job and more exclusive features. About the team: The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a...