Support Engineer, Oracle Agile PLM

Support Engineer, Oracle Agile PLM – Brazil Remote Rimini Street, Inc. is a global provider of end‑to‑end enterprise software support, management, and innovation solutions, and a leading third‑party support provider for Oracle, SAP, and VMware software. The company supports Fortune 500 and global organizations, delivering significant cost savings and strategic value through exceptional support services. Position Summary The Support Engineer, Oracle Agile PLM will report directly to the Regional Manager for LATAM OA Delivery and provide remote, mission‑critical support for Oracle Agile PLM modules. Qualified candidates can work remotely from Brazil. Essential Duties and Responsibilities Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of Oracle functionality and develop an action plan to resolve issues. Provide hands‑on assistance to end users via remote client connectivity or collaborative web meetings. Work closely with end users daily to understand their needs, support business change, and deliver consistently high‑quality customer experience. Replicate reported issues as needed for troubleshooting. Provide new or modified application configurations to resolve incidents. Advise end users and junior coworkers on application functionality and capabilities. Recommend changes to training based on incident volumes and trends. Create scripts to identify, analyze, and correct data issues. Thoroughly document change requests, test results, and approvals. Develop test scripts for new/changed application capabilities. Be a proactive contributor to a support organization that operates 24x7x365, requiring flexible hours, including evenings, weekends, and holidays. Collaborate with team members in a virtual environment to extend field experience to different client situations. Contribute to the development and management of knowledge‑sharing methodologies, diagnostic tools, and creative processes to improve client experience. Experience and Qualifications 5+ years of experience with Oracle Agile PLM. 3+ years of direct support of application end‑users in a corporate environment. Functional expertise with underlying data flow, tables, and functionality in Oracle Agile PLM modules, including Product Collaboration, Product Cost Management, and related governance and compliance. Expertise in Agile PLM Tools, BI, and data mart. Experience with full life‑cycle implementation, configuration, and administration of Oracle Agile. Knowledge of Oracle maintenance/patching mechanics and architecture. Demonstrated history solving complex problems across multiple modules. Experience configuring Oracle applications based on BR.100 documents and producing functional specifications and test scripts for custom objects. Experience training client business users in Oracle Agile. Experience with helpdesk tools such as ServiceNow, Jira, and Salesforce. Skills Superior troubleshooting skills and tenacity in problem solving. Passionate focus on customer support and building long‑term relationships with clients. Strong knowledge of key application functionality. Excellent English communication skills—verbal and written are required. Attention to detail and the ability to learn quickly. Extreme focus on client satisfaction. Ability to work calmly and professionally in high‑pressure situations. Ability to work remotely from a home‑based office in a virtual environment. Expertise in PL/SQL data correction scripts. Education & Certification Bachelor’s degree in computer science, information technology, or related field, or equivalent experience. ITIL certification is a plus. Language Requirements Advanced proficiency in both English and Portuguese. Location and Work Arrangement Remote work from Brazil; the position is remote and flexible. Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. Our work is challenging and meaningful, and we celebrate each day’s achievements guided by our core values—the Four Cs. Company – We dream big and innovate boldly. Colleagues – We work with extraordinary people who create a culture of mutual respect and collaboration. Clients – We relentlessly pursue solutions that help clients achieve their goals, rooted in exceptional service. Community – We believe in leaving the world a better place. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr