Technical Support Engineer

Há 2 dias


Uberlândia, Brasil Fortinet Tempo inteiro

Responsibilities:Collection, analysis, and change recommendations of configuration informationCollection and analysis of customer network informationCollection and initial analysis of packet trace informationJob Experience / Abilities RequiredExperience in a technical support role in a networking/security company or equivalent educationOutstanding understanding of TCP/IP, routing protocols, L2/L3 switchesDesirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanningSolid troubleshooting and problem-solving skillsWorking knowledge on Windows, UNIX, or LinuxPrevious call center experience, preferably supporting data networking products and/or security products is desirable.Excellent English and Spanish skills both written and verbal.Ability to speak Portuguese is a plus.Ability to learn Portuguese within one yearAdaptable and flexible, operating in a fast-paced, dynamic environment.An independent certification on security from SANS, (ISC) 2, ISACA, BS****/ISO***** is a plus.Travel occasionally for short periods of time to take/provide training and special engagementsConsultation of technical documentation, bulletins, and release notes for known problemsReproduction of customer environments on lab equipmentFollow up on technical cases including proper escalation and management of the case until case closure.Manage customer communication and expectations until the closure of each caseSubmit KB articles monthly to contribute with internal and external DB ´sOther Job RequirementsBachelor / Engineering degree in Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority.#J-*****-Ljbffr



  • Uberlândia, Brasil Jobgether Tempo inteiro

    OverviewThis position is posted by Jobgether on behalf of a partner company.We are currently looking for a Technical Product Support Engineer (Remote) in Latin America.As a Technical Product Support Engineer, you will play a key role in delivering high-quality technical support for innovative connectivity and communication products.You will troubleshoot...

  • Technical Support Engineer

    4 semanas atrás


    Uberlândia, Brasil buscojobs Brasil Tempo inteiro

    Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund. EverHelp is a project in the...


  • Uberlândia, Brasil LevelUP HCS Tempo inteiro

    Location: On-Site position based in the UAE (Full Relocation Package)A leading defense company based in the United Arab Emirates is seeking an exceptional Principal Engineer to act as the Technical Leader for Guidance and Control (G&C) systems. This is a strategic, high-impact and hands-on role with an explicit mandate to establish and lead new G&C...


  • Uberlândia, Brasil buscojobs Brasil Tempo inteiro

    Responsibilities Technical Support : Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions. Customer Communication : Interact with...


  • Uberlândia, Brasil Rimini Street, Inc Tempo inteiro

    **About Rimini Street, Inc.**Rimini Street, Inc. (Nasdaq: RMNI), a Russell **** Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner.The Company has operations globally and offers a comprehensive family of unified...


  • Uberlândia, Brasil Rimini Street Tempo inteiro

    Support Engineer, Oracle Agile PLM – Brazil Remote Rimini Street, Inc. is a global provider of end‑to‑end enterprise software support, management, and innovation solutions, and a leading third‑party support provider for Oracle, SAP, and VMware software. The company supports Fortune 500 and global organizations, delivering significant cost savings and...


  • Uberlândia, Brasil Launch Potato Tempo inteiro

    Principal ML Engineer, Recommendation Systems Join to apply for the Principal ML Engineer, Recommendation Systems role at Launch Potato. WHO ARE WE? Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState. As The Discovery and Conversion Company,...


  • Uberlândia, Brasil Nearsure Tempo inteiro

    Machine Learning Ops Engineer - Work from homeMachine Learning Ops Engineer - Work from home1 week ago Be among the first 25 applicants Join our close-knit LATAM remote team: Connect through fun activities like coffee breaks, tech talks, and games with your team-mates and management.Say goodbye to micromanagement!We champion autonomy, open communication, and...

  • Senior Fullstack Engineer

    4 semanas atrás


    Uberlândia, Brasil buscojobs Brasil Tempo inteiro

    About the Product Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools...

  • Senior Staff Engineer

    2 semanas atrás


    Uberlândia, Brasil LawnStarter Tempo inteiro

    We're urgently hiring a Senior Staff Engineer to join our growing LATAM-based remote team. Help Us Build the Future of Outdoor Services At LawnStarter, we're transforming the $100B+ outdoor home services industry—making it easier for homeowners to book, manage, and enjoy services like lawn care, landscaping, and more. With $30M+ in venture funding and...