Technical Product Support Engineer

Há 4 horas


Uberlândia, Brasil Jobgether Tempo inteiro

OverviewThis position is posted by Jobgether on behalf of a partner company.We are currently looking for a Technical Product Support Engineer (Remote) in Latin America.As a Technical Product Support Engineer, you will play a key role in delivering high-quality technical support for innovative connectivity and communication products.You will troubleshoot complex VoIP, SIP, and API issues, ensuring smooth operations and customer satisfaction.The role involves direct interaction with clients via chat, email, and calls, while collaborating closely with engineering and operations teams to resolve technical challenges.You will also contribute to improving internal processes and documentation, enhancing the overall customer experience.This remote position offers an opportunity to work in a fast-paced, technology-driven environment while developing deep technical expertise and problem-solving skills.AccountabilitiesTroubleshoot VoIP/SIP calls, RTP packets, and T.38Fax over IP using tools such as Wireshark and internal monitoring systemsReplicate and investigate API issues reported by customers using Postman, escalating complex cases to engineering teamsRun live packet captures from cloud servers via Linux terminal using Tshark to diagnose technical problemsGuide customers through setup, configuration, and technical inquiries related to connectivity and communication productsMonitor operational alerts efficiently and provide timely resolutions to maintain high service standardsCollaborate with peers and cross-functional teams to improve processes, documentation, and self-service resourcesRequirementsStrong knowledge of SIP, RTP, T.38, and other Voice over IP and Fax over IP protocolsExperience in product support or technical support roles, preferably with VoIP or telephony technologiesProficiency with Linux, terminal commands, and network troubleshooting tools such as Wireshark and TsharkFamiliarity with API technologies and tools like Postman for troubleshootingExcellent communication, listening, and interpersonal skills to interact confidently with clientsAbility to multi-task, prioritize workload, and work independently in a remote environmentProblem-solving mindset with a proactive approach to assisting customers and resolving issuesBenefitsRemote work across Latin America with flexible scheduleOpportunity to work with innovative communication and connectivity technologiesExposure to advanced troubleshooting tools and industry protocolsCollaboration with a skilled, distributed team of engineers and technical expertsProfessional growth and skill development in technical support and product engineeringJobgether AI Matching ProcessJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.It compares your profile to the job's core requirements and past success factors to determine your match score.Based on this analysis, the 3 candidates with the highest match are automatically shortlisted.


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