ACES FC Process Specialist

ACES FC Process Specialist - Outbound, Amazon Customer Excellence System (ACES) As a Process Specialist for Amazon's Fulfillment Centers, you will be the guardian of quality control at Earth's most customer‑centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) across our FC network. You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. As an ACES Process Specialist, you are the Subject Matter Expert on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner. Key job responsibilities Your core activities and responsibilities include: being the Subject Matter Expert (SME) on all operational processes; leading process integration efforts at our Fulfillment Centers (FCs); leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.; owning and managing change on a granular level; performing audits to ensure continuous SOP adoption and eliminate defects and deviations; work with teams both inside and outside of Operations to identify opportunities for improvement; make sure that we are always delivering the best possible service to our customers. A day in the life You will be working closely with all Ops teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include: FC Ops; Middle Mile and Last Mile teams; Learning; Finance; HR; Loss Prevention. You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work. About the team The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to safeguard the quality and productivity of our operations and find ways to continuously improve and innovate. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise. Basic Qualifications Bachelor's degree. Experience with program or project management. Experience working cross functionally with tech and non‑tech teams. Experience defining and implementing process improvement initiatives using data and metrics. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL. Experience defining program requirements and using data and metrics to determine improvements. Lean Six Sigma experience (certification a plus). Advanced English. Preferred Qualifications Experience driving end to end delivery, and communicating results to senior leadership experience. Experience driving complex process improvements. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. Experience building processes, project management and schedules. Black Belt certification. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr