Payment Fraud Team Leader

4 semanas atrás

São Paulo, São Paulo, Brasil Shopee Tempo inteiro
DepartmentOperations
LevelExperienced (Team Lead)
LocationBrazil - São Paulo
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
**About the Team**:
- Here at Shopee, we are dedicated to maintaining a secure and trusted platform to protect our business and the interests of our customers, vendors and partners. In the Fraud team, you will supervise the daily management of fraudulent attitudes and develop new techniques to detect and prevent the potential abuse of our platform. This includes defining performance metrics, analyzing trends, identifying new fraudulent behavior and modus operandi, sizing operational workflows, and designing new tools or processes to detect and prevent dishonest practices on our platform._
- All Responsibilities related to fraudulent activity Monitoring and financial investigation
- Leads cross-functional initiatives to proactively detect and prevent fraud from occurring; researches and documents current procedures and processes that impact fraud.
- Responsible for fraudulent Transaction Monitoring System
- Complete ongoing risk assessment and assess coverage and gaps along with loss trends to recommend update
- Proactively identify fraud trends that may impact business goals and targets.
- Research internal and external data to identify risky behaviours and create strategies to minimize fraud.
- Develop and maintain machine learning models to detect fraud.
- Report periodically to management in a clear and concise manner
**Requirements**:
- Bachelor's degree or higher in related flied;
- At least 5 years working experiences, focused on Fraud Monitoring or Cyber Security preferably in telecommunication or retail business;
- Excellent leadership and people management skill;
- Problem-solving, positive and constructive attitude;
- Experience in E-commerce fraud, credit card fraud, account take-over;
- Strong analytical acumen, comfortable gathering data from various sources, generating and evaluating insights;
- Excellence English communication skill;
- SQL skills (Nice-to-have).

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