Shopify Support Developer

1 semana atrás

Curitiba, Brasil AgileEngine Tempo inteiro

Join to apply for the Shopify Support Developer (Junior) ID33280 role at AgileEngine . AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed :) What You Will Do Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed; Conduct incident analysis, postmortems, and document resolutions for continuous improvement; Engage with Product Management and business partners on system capability, design, and solutions; Work with Development to ensure technical requirements, best practices, performance, and security; Support Project Management with effort estimates, planning, and removing technical roadblocks; Develop key system components, identify reusable modules, and optimize delivery time; Research platform capabilities and opportunities for the eCommerce roadmap; Perform code analysis, develop patches, and implement new platform features; Participate in code reviews, unit testing, and technical validation of updates. Must Haves 2+ years of Shopify development experience, with knowledge of Shopify Plus; Proficiency in core JavaScript (or a popular variant) and front-end frameworks; Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies; Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment; Experience troubleshooting site issues using various tools (commercial/open-source); Strong problem-solving, analytical skills, and attention to detail; Experience with page performance optimization and secure development practices; Knowledge of front-end caching, CDNs, and request-response flow; Familiarity with ticketing systems like Jira; Strong verbal and written communication skills; Ability to work independently and collaboratively in a team; Patience, empathy, and a customer-first mindset; Continuous learning mindset and adaptability to new technologies and procedures; Upper-Intermediate English level. Nice to Haves Previous experience in customer service or technical support is a plus; Salesforce Cloud experience. Benefits Professional growth through mentorship, TechTalks, and growth roadmaps; Competitive USD-based compensation and budgets for education, fitness, and activities; Exciting projects with modern solutions and top-tier clients, including Fortune 500 companies; Flexible schedule options, including remote work and office presence. Next Steps After applying, expect an email within a few hours with further instructions and guidance through our process via LaunchPod. #J-18808-Ljbffr

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