Shopify Support Developer

Join to apply for the Shopify Support Developer (Middle/Senior) ID***** role at AgileEngine4 days ago Be among the first 25 applicantsJoin to apply for the Shopify Support Developer (Middle/Senior) ID***** role at AgileEngineAgileEngine is an Inc. **** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet youWHAT YOU WILL DO- Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;- Engage with Product Management and business partners on system capability, design, and solutions;- Work with Development to ensure technical requirements, best practices, performance, and security;- Support Project Management with effort estimates, planning, and removing technical roadblocks;- Develop key system components, identify reusable modules, and optimize delivery time;- Research platform capabilities and opportunities for the eCommerce roadmap;- Perform code analysis, develop patches, and implement new platform features;- Participate in code reviews, unit testing, and technical validation of updates.MUST HAVES- 5+ years of Shopify development experience, with knowledge of Shopify Plus;- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;- Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;- Experience troubleshooting site issues using various tools (commercial/open-source);- Strong problem-solving, analytical skills, and attention to detail;- Experience with page performance optimization and secure development practices;- Knowledge of front-end caching, CDNs, and request-response flow;- Familiarity with ticketing systems like Jira;- Strong verbal and written communication skills;- Ability to work independently and collaboratively in a team;- Patience, empathy, and a customer-first mindset;- Continuous learning mindset and adaptability to new technologies and procedures;- Upper-Intermediate English level.NICE TO HAVES- Previous experience in customer service or technical support is a plus;- Salesforce Cloud experience;- Proficiency in core JavaScript (or a popular variant) and front-end frameworksTHE BENEFITS OF JOINING US- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.Your application doesn't end hereTo unlock the next steps, check your email and complete your registration on our Applicant Site.The incomplete registration results in the termination of your process.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at AgileEngine by 2xMachine Learning Ops Engineer - Work from homeJunior Software Development Engineer in Test / R+D - Remote Work | REF#******Senior Software Engineer l Vaga Afirmativa para MulheresCommunity Engineer (multiple roles and seniority levels)Software Engineering Specialist - Human DataSenior Data Engineer, Business Analytics - BrazilSoftware Engineer III, Full Stack, Web App (Remote)We're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-*****-Ljbffr