Lead Cloud Administrator

3 semanas atrás

Região Geográfica Imediata de Criciúma, Brasil EPAM Systems Tempo inteiro

Overview

We are looking for a skilled Lead Cloud Administrator to join our team as a specialist in Oracle Field Service Cloud.

In this role, you will be responsible for managing and improving the platform to ensure its reliability and scalability. Acting as a technical lead, you will provide strategic direction, oversee system enhancements, and equip business teams with robust, well-configured solutions that support operational success.

Responsibilities
  • Administer Oracle Field Service Cloud, including managing user access, roles, and permissions
  • Customize objects, fields, and page layouts to align with business needs
  • Design and maintain complex workflows, automations, and processes to improve system efficiency
  • Ensure data accuracy by managing imports, exports, cleansing, and backups
  • Work closely with business stakeholders and technical teams to collect and analyze requirements
  • Align business needs with Oracle Field Service Cloud functionalities and contribute to scalable solution designs
  • Convert business requirements into functional specifications and assist with planning and implementation
  • Document support processes, create FAQs, and design training materials to foster user adoption
  • Collaborate with administrators and developers to address complex issues and escalations
  • Keep up-to-date with Oracle Field Service updates and share knowledge and best practices with the team and users
Requirements
  • Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a related discipline
  • 5+ years of experience in Field Service Operations
  • At least one year of experience leading and managing development teams
  • Expert-level knowledge in Oracle Field Service Cloud administration, including user management, field and object configuration, page layout customization, and data management
  • Advanced proficiency in creating and maintaining workflows, automations, and process logic
  • Proven ability to gather and interpret business requirements and translate them into functional solutions
  • Experience in designing scalable solutions tailored to business needs
  • Track record of managing ERP-related projects, including planning and execution phases
  • Strong communication and collaboration skills, including stakeholder interaction and the development of training resources
  • Excellent problem-solving skills, including troubleshooting and resolving escalated issues
  • Proficient in English (written and spoken) at a B2 level or higher
Nice to have
  • Oracle Field Service certified implementation professional
  • Experience with Salesforce Lightning
  • Previous experience as a senior administrator
  • Working knowledge of Salesforce integrations
  • Familiarity with Agile project management methodologies
  • Hands-on expertise in analytics and dashboard creation
We offer
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
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