Head of Customer Success

4 semanas atrás

Caxias do Sul, Brasil Skeel Tempo inteiro

Buscamos constantemente ser um dos melhores lugares para viver e trabalhar, promovendo a qualidade de vida por meio de ações positivas que transformam, encantam, inspiram e desenvolvem os colaboradores.**Atividades**:- Oportunizar pesquisas e/ou programas que permitam conhecermos as percepções do cliente sobre nossa empresa, produtos e serviços ofertados;- Oportunizar a expansão de casos de uso com experiências positivas para que os clientes extraiam o máximo de valor e benefícios diante do portfólio de produtos e serviços ofertados pela empresa;- Implementar uma cultura centrada no cliente, apoiando o desenvolvimento de iniciativas, ações e projetos, propiciando entregáveis de valor aos clientes;- Liderar o time de alta performance dentro de um ambiente seguro e humano;- Entender o ciclo de vida do cliente interagindo e colaborando com todos os demais times da empresa;- Melhorar a experiência do cliente, de ponta a ponta, de forma consistente e coesa, promovendo o sucesso, retenção e expansão de clientes;- Construir e entregar indicadores, análises e resultados do time e, insights para demais times da empresa.**Ambiente**:Buscamos constantemente ser um dos melhores lugares para viver e trabalhar, promovendo a qualidade de vida por meio de ações positivas que transformam, encantam, inspiram e desenvolvem os colaboradores.**Benefícios**:- Assistência médica e hospitalar.- Assistência odontológica.- Auxílio alimentação/refeição.- Auxílio creche.- Auxílio home office.- Auxílio educação.- Participação nos lucros e resultados.- Seguro de vida.- Programas de saúde e bem-estar (ginástica laboral, aconselhamento psicológico, nutrição, enfermagem, educação e prevenção sobre a saúde e bem-estar das pessoas no trabalho e na vida).**Requisitos**:Ensino superior - Administração**Experiência desejada**:Experiência com empresas de TI, on-premise e SaaS - 3 anos

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