Service Delivery Manager
Há 1 mês
Vous êtes intéressé et curieux d'en savoir plus ? Rejoignez-nous, et devenez un AS de la gestion d'incidents et de changement Nous vous attendons pour :
- Piloter la résolution des incidents majeurs, les changements et les problèmes,
- Construire, coordonner et animer des plans d'actions dans le cadre de résolution d'incidents, de crises ou de problèmes,
- Garantir la disponibilité et la sécurité permanente des infrastructures et des informations du périmètre,
- Planifier des opérations de maintenance ou évolutive sur des infrastructures transverses dans le respect des processus définis par le client,
- Garantir la conformité aux engagements (SLA notamment) et la qualité des déploiements des composants applicatifs ou infrastructures,
- Contribuer à l'harmonisation des processus et des standards dans une perspective de synergie et d'amélioration continue (animation de communautés),
- Garantir le maintien à jour de la documentation d'exploitation, la complétant lui-même si nécessaire.
Vous avez déjà :
- Une expérience de 4 ans sur un poste d'incident/Change manager,
- Une capacité à travailler en environnement de production très critique,
- Un bon niveau en anglais (niveau conversationnel).
Vous avez des compétences :
- Des process ITIL,
- Sur les outils de modélisation (UML,...),
- Sur les méthodes de gestion de projet (planning, budget, indicateurs)...
Vous pensez être :
- Muni d'une excellente capacité d'adaptation,
- Un bon communicant (oral/écrit),
- Doté d'un bon sens du service.
Ce poste est fait pour vous
Description de l'entreprise :AS International Group se positionne comme le partenaire incontournable des grands comptes dans leur stratégie de transformation digitale. Pourquoi nous rejoindre ?
- Diversité des secteurs et des projets,
- Triple C : convivialité, confiance et collaboration,
- Fédérer une véritable communauté d'experts convaincus,
- Formation pour accompagner nos collaborateurs,
- 30 ans d'expertise et innovation qui coexistent avec notre capacité à être présents sur des thématiques actuelles : DevOps, Big Data.
Nom de l'entreprise : AS INTERNATIONAL GROUP
Niveau d'études : Bac +4
Expérience professionnelle : 4-5 ans
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