Service Delivery Manager

Há 1 mês


Região Geográfica Intermediária de Tefé, Brasil Association Sportive des nageurs du Raincy Tempo inteiro

Vous êtes intéressé et curieux d'en savoir plus ? Rejoignez-nous, et devenez un AS de la gestion d'incidents et de changement Nous vous attendons pour :

  1. Piloter la résolution des incidents majeurs, les changements et les problèmes,
  2. Construire, coordonner et animer des plans d'actions dans le cadre de résolution d'incidents, de crises ou de problèmes,
  3. Garantir la disponibilité et la sécurité permanente des infrastructures et des informations du périmètre,
  4. Planifier des opérations de maintenance ou évolutive sur des infrastructures transverses dans le respect des processus définis par le client,
  5. Garantir la conformité aux engagements (SLA notamment) et la qualité des déploiements des composants applicatifs ou infrastructures,
  6. Contribuer à l'harmonisation des processus et des standards dans une perspective de synergie et d'amélioration continue (animation de communautés),
  7. Garantir le maintien à jour de la documentation d'exploitation, la complétant lui-même si nécessaire.
Description du profil :

Vous avez déjà :

  1. Une expérience de 4 ans sur un poste d'incident/Change manager,
  2. Une capacité à travailler en environnement de production très critique,
  3. Un bon niveau en anglais (niveau conversationnel).

Vous avez des compétences :

  1. Des process ITIL,
  2. Sur les outils de modélisation (UML,...),
  3. Sur les méthodes de gestion de projet (planning, budget, indicateurs)...

Vous pensez être :

  1. Muni d'une excellente capacité d'adaptation,
  2. Un bon communicant (oral/écrit),
  3. Doté d'un bon sens du service.

Ce poste est fait pour vous

Description de l'entreprise :

AS International Group se positionne comme le partenaire incontournable des grands comptes dans leur stratégie de transformation digitale. Pourquoi nous rejoindre ?

  • Diversité des secteurs et des projets,
  • Triple C : convivialité, confiance et collaboration,
  • Fédérer une véritable communauté d'experts convaincus,
  • Formation pour accompagner nos collaborateurs,
  • 30 ans d'expertise et innovation qui coexistent avec notre capacité à être présents sur des thématiques actuelles : DevOps, Big Data.

Nom de l'entreprise : AS INTERNATIONAL GROUP

Niveau d'études : Bac +4

Expérience professionnelle : 4-5 ans

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