Payments - Sales Fulfillment - Senior Associate

4 semanas atrás

São Paulo, São Paulo, Brasil J.P. Morgan Tempo inteiro
Overview

As a Sales Fulfillment Associate in the Sales Success Office, you will be a key player in our Payments Sales organization. Your contributions will directly impact our new sales targets and portfolio growth objectives through the submission of high-quality implementation requests. You will provide essential support to our Payment Sales Managers (PSMs) and Payment Client Managers (PCMs) by initiating implementations, ensuring accurate billing, rate implementation and credit setups while guaranteeing proper internal controls and policies are followed. You have the opportunity to develop a deep understanding of JP Morgan Payment products and skills, paving the way for a successful career within various Payments functions includingSales,Implementations, Product, Risk and Controls, and Client Service.

About the Sales Success Function: Our core focus is to drive business growth by ensuring successful sales efforts throughout the sales cycle, underpinned by disciplined process management and a robust risk framework. We achieve ongoing sales success through effective client management and seamless sales execution, delivering on client mandates and contractual obligations to retain and expand existing relationships while achieving desired business outcomes. Looking ahead, we empower the sales organization with the right processes, tools, communication, and training to consistently achieve and exceed their targets within a sound risk and controls environment.

Job responsibilities
  • Provide subject matter expertise, confirm scope of requests, products, and services
  • Initiate global implementation requests for new business with clients
  • Own process for simple and complex implementations
  • Coordinate with Sales andImplementations by providing day to day oversight of implementationof client change requests
  • Submit billing information; including billing adjustments
  • Conduct rate changes for clients as directed by client coverage teams.
  • Support ad-hoc requests (e.g., billing and pricing, rates, and credit inquiries)
  • Participate in process improvement initiatives designed to improve workflow resulting in an enhanced client experience
  • Apply required control procedures
Required qualifications, capabilities and skills
  • Demonstrates the ability to understand Payments products, pricing philosophy, and billing process and procedures
  • Superior verbal and written communication skills with the ability to mobilize internal networks and resources
  • Time management, organizational and planning skills with proven ability to multitask and meet deadlines in a fast-paced environment
  • Highly proficient in Microsoft Office (PowerPoint, Excel and Word) and superior analytical and quantitative skills
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