Analyst - Managed Services (CRM/data)

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa
Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.
Visa Consulting and Analytics (VCA), the consulting arm of Visa, is a global team of industry experts in strategy, marketing, operations, risk and economics consulting, with decades of experience in the payments industry. Our VCA teams offers:
- Consulting services customized to the needs of Visa client's business objectives and strategy
- Business and economic insights and perspectives that impact business and investment decisions
- Self-service digital solutions Visa clients can leverage to improve performance in product, marketing and operations
- Proven data-driven marketing strategies to increase clients' ROI
As part of its consulting service line, VCA offers Managed Services (VMS), which is a full cycle solution for the implementation of enterprise programs and portfolio strategies, ensuring strategy implementation through profitable lifecycle programs and portfolio management execution. Managed Services acts as a true extension of Visa Clients' team bringing together expertise, capabilities, resources and scale to enhance performance and increase profitability.
The Managed Services Analyst will support the design, implementation and execution of VCA's recommendations for client's on their behalf. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs and campaigns, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.
This role will combine commercial intelligence with Visa's data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, CRM best practices and partnerships to enable engaging interactions, optimized results and product enhancements.
Specific duties and responsibilities for this position include but are not limited to:
- ** Collaboration**: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa's local, regional and global groups.
- ** Campaign Management** and Execution**: Define and complete campaign briefs reflecting the objectives and mechanics to execute. Provide guidance, oversight and accountability for programs including coordination with internal teams and external partners. Establish timelines of projects and ensure execution meets deadlines. Plan, execute, and measure experiments and conversion tests. Instrument conversion points and optimize user funnels.
- ** Data Management**: manipulate and mine data proficiently through existing tools or programing skills, as well as augment traditional data with complementary sources.
- ** Data Descriptive Analysis**: structure information in the most optimal way to accomplish and streamline ETL processes, as well as perform analysis to summarize business, portfolio, client and account level trends. Identify and inform opportunities.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**
Qualifications:
- Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering. Master's Degree in related fields a plus.
- Proven 3+ years of experience in CRM/Data Analytics for financial services industry, payments, consulting or similar.
- Knowledge in campaign segmentation, results evaluation methodologies and control groups, lifecycle journeys planning and execution.
- Technological driven mindset, digitally savvy and up to date with latest market and industry analytical and digital trends.
- Problem solving ability with strategic focus on influencing ROI. Understanding of card and payment P&L and critical factors driving profitability.
- Strong analytical skills and data-driven thinking
- Passio

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