Customer Support Agent

Behind the scenes of every successful company, there is a team of dedicated individuals committed to ensuring customers receive the support they need.

Customer support representatives are essential to the business, handling inquiries, troubleshooting issues, and offering solutions while maintaining a positive attitude.

A day in the life of a customer support representative involves navigating challenges and successes to create positive customer experiences, foster trust, and leave a lasting impression.

We are all individuals with our own skills and strengths. When the team works together, everyone can learn from each other, building resources and becoming better equipped to handle new challenges. Our multinational, collaborative environment values diverse colleagues and offers opportunities for professional development within the company in the future.

As a Customer Support Agent, you are responsible for the effective processing and logistics flow of our total order flow process in the French region and customer satisfaction within the EMEA Fluke Order Management Team.

No day in the life of a Customer Support Agent at Fluke is the same. You will handle a variety of tasks while applying your communication and problem‑solving skills to assist customers with queries. By consistently providing a high level of service, you will build strong relationships with customers and ensure loyalty and satisfaction.

Responsibilities

• Process orders and complaints by researching and resolving problems or complaints regarding inaccurate or improper deliveries, damages, and claims.
• Provide all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping, and invoicing.
• Inform channel partners about prices, delivery times, order content, and other commercial information by phone, email, and online.
• Process quotes based on sales or channel partner input.
• Responsible for continuous improvement of customer satisfaction.
• Be part of our multinational Order Management EMEA team, which is integral to business success.
• Appreciate the variety of cultures and languages within a positive team atmosphere where input is valued.

Experience

• Intermediate vocational degree/MBO.
• Previous experience in logistics or electronic equipment and planning environment is preferred.
• Proficiency in English and French.
• Excellent digital literacy, including MS Word, Excel, and Outlook.

Personal Skills

• Excellent communication and problem-solving skills.
• Ability to work independently and in a team.
• Can-do mentality and strong customer focus.
• A keen eye for details.

Why you should join Fluke

• We value humility and are interested in you as a person as we are in your talent. We believe that diversity drives innovation and contributes valuable insights.
• Transparency, openness, and a willingness to learn are part of our core values. We offer an international and friendly work environment with energetic company culture.
• We provide flexibility to enable you to bring your best to work by aligning business and personal needs.
• We support important causes and team up to give back to the community through the Fluke Day of Caring.
• Working at Fluke provides a robust career development process and opportunities focused on growth.

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high‑impact fields like workplace safety, built environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead in healthcare sterilization, industrial safety, predictive maintenance, and other mission‑critical solutions. We’re a force for progress, solving challenges with customers and partners on a global scale.

We are a diverse team of 10,000, united by a dynamic, inclusive culture and energized by learning and growth. We use the Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you and your potential—to learn, grow, and make a difference. At Fortive, we believe in us—the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth—we’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth.

About Fluke

Fluke leads the world in software, test tools, and technology to support customers today and in the future. We are a customer‑obsessed market leader known for reliability, quality, and safety. Fluke is a wholly owned Fortive Corporation subsidiary, headquartered in the greater Seattle area. Driven by the Fortive Business System, Fluke combines a startup mindset with the resources of a Fortune 500 company and focuses on the growth of our employees, teams, and brand.

We are an Equal Opportunity Employer. Fortive and all Fortive Companies are committed to equal opportunity and value diversity. We encourage applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies provide reasonable accommodations for applicants with disabilities. If you need a reasonable accommodation during the employment process, please contact us at

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