Systems Analyst 4-support

Há 3 dias

São Paulo, São Paulo, Brasil Oracle Tempo inteiro
Systems Analyst 4-Support- O0
**Applicants are required to read, write, and speak the following languages**: English, Spanish, Portuguese
**Preferred Qualifications**
- Description
Demonstrates in-depth knowledge of Oracle Engineered Systems hardware, Database, Linux operating systems and Oracle Cloud Infrastructure, to help customers define what they want to achieve and helps them to clarify their issues/objectives. Takes ownership and availability to resolve very complex or critical customer situations in a way that improves Oracle services reputation.
- Required knowledge:
Engineered Systems Administration
Oracle Linux Administration
Oracle Recovery Manager (RMAN)
Virtualization solutions background as Oracle VM, KVM, Xen, Docker or Kubernetes
Oracle Enterprise Manager - Cloud Control
- Desirable Certifications:
Oracle Exadata Administration Certified
Oracle Database Administrator Certified
Oracle Cloud Infrastructure Certified
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**
**Job**: Support
**Travel**: Yes, 25 % of the Time
**Location**: BR-BR,Brazil-Sao Paulo
**Job Type**: Regular Employee Hire
**Organization**: Oracle

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