Employee Relations Labor Relations Head, Latam

Johnson & Johnson is currently recruiting an Employee Relations Labor Relations Head, LATAM. This position will be located in São Paulo, Brazil, and may have hybrid remote capabilities.
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.
With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.
**Role & Responsibilities**:
The ERLR Head must foster a culture of collaboration and rigorous adherence to standards, process excellence, and continuous improvement. They must also ensure a high level of partnership with other HR functions as well as business leaders and provide consistent governance. They represent the Company at the regional/country/cluster of countries level regarding all external ER or LR stakeholders.
**Key Responsibilities**:
**Approximately 35% of the role will be devoted to the following responsibilities**:
- Manage country/cluster of countries/regional operational activities to achieve target key performance indicators, operational level agreements, and service levels by executing resource planning to ensure the availability of staff and support.
- Manage the operational plans to increase the effectiveness of services while improving the customer experience and ensure a consistent approach at the country/cluster of countries/regional level for Employee Relations and Labor Relations. This includes:
- Ensuring timely and compliant handling of all ER-related cases including grievance and discipline requests
- Supervising the implementation of coaching and training initiatives of managers and employees while participating in these initiatives
- Supporting the management of grievance and discipline requests, due to their particular sensitivity and/or requiring higher level knowledge and authority and/or interaction with third Parties
- Driving direct interventions with managers and employees on highly sensitive cases and/or escalations
- Defining the labor relations strategy both at the country/cluster of countries/region and legal entities level with input from the team, business senior management, and HR Business Partners
- Supervising the preparation and negotiation of all collective bargaining agreements within agreed parameters and participating in negotiation if appropriate
- Conducting business impact assessments along with the team
- Labor relations consulting and assisting with major workforce events (M&A, Divestitures, Restructuring, Reduction in Force, etc.) as needed
- Participating in employee representatives' meetings if appropriate
- The role will also include Performance Management:
- Supervising the implementation of coaching & training initiatives of managers on managing low-performance issues, as well as participating in these initiatives
- Participating in effective implementation of all business and/or HR projects, both at a country and region level
- The role will also notify the relevant Center of Excellence Global Policies team of regulatory changes and ensure workplace policies are current and in compliance with applicable local laws
**Approximately 35% of the role will be devoted to the following responsibilities**:
- Providing professional guidance to teams within the region
- Effectively integrating new support requirements into the region as they are introduced by HR special projects and initiatives
- Participating as a member of the Regional HR Council and contributing to the achievement of the strategy at the regional level
- Managing and motivating team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitoring, and providing constructive feedback for performance improvement
- Maintaining a transparent communication channel with regional and/or local ER / LR, HR Business Partners, and business leaders by summarizing and r

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