L2 Support Engineer
4 semanas atrás
About you You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally. You are a problem solver passionate about providing high-quality technical support to end-users. You enjoy troubleshooting issues, guiding teammates, and ensuring smooth IT operations across the organization. You are customer-focused, detail-oriented, and thrive in fast-paced environments where clear communication and collaboration are key. You bring to Applaudo the following competencies: Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field — or equivalent experience. Previous experience in technical support roles (Level 1 or Level 2). Basic knowledge of SQL (SELECT statements, filters, simple JOINS). Strong communication skills, both verbal and written. Customer-focused mindset with the ability to work under pressure. Problem-solving skills for diagnosing and resolving basic technical issues. Intermediate English proficiency (B1–B2), capable of supporting users and documenting issues. You will be accountable for the following responsibilities: Provide first-level technical support via phone, email, or chat to address end-user requests. Assist Level 1 agents with escalations, technical questions, and coaching as the environment evolves. Diagnose and troubleshoot desktop application issues, escalating complex or high-priority problems to the appropriate support groups (Level 3, Manager). Resolve Level 1 and Level 2 incidents in line with SLAs and follow up with users to provide status updates. Perform
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Desktop Support Engineer Br L2
Há 3 dias
Rio de Janeiro, Brasil Excis Ltd Tempo inteiroWE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT BRAZIL!Excis is a global IT support leader globally, driven by innovation and collaboration.We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations.Join us for a rewarding career in a supportive, family-like environment where you'll look...
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Desktop Support Engineer BR L2
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Rio de Janeiro, Rio de Janeiro, Brasil Excis Compliance ltd Tempo inteiroWE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT BRAZILExcis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look...
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Desktop Support Engineer Br L2
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Rio de Janeiro, Brasil Excis Compliance Ltd Tempo inteiroJob DescriptionWE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT BRAZIL!Excis is a global IT support leader globally, driven by innovation and collaboration.We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations.Join us for a rewarding career in a supportive, family-like environment where...
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Application Support Engineer
4 semanas atrás
Rio De Janeiro, Brasil HCLTech Tempo inteiroJob Title: Application Support Engineer Job Description: As a skilled technical professional, you will be responsible for delivering high-quality support for a portfolio of business-critical applications. This includes maintenance, quality management, environmental health and safety (EHS), production monitoring, IoT integration, and access control systems....
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(Fluent English and Spanish) L2 Technical Support
1 semana atrás
Rio de Janeiro, Brasil SupportYourApp Tempo inteiro**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **L2 Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
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Support Engineer/Consultant
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Rio de Janeiro, Brasil Eka Software Solution Tempo inteiroAbout Quoreka:Quoreka is a trusted partner in global markets, serving companies from major banks and brokers to trading houses, processors, producers, and fabricators for more than 40 years. At Quoreka, success is built upon expertise, relationships, and the ability to solve the challenges of tomorrow. Our people, technology, and customer-centric approach...
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Technical Support Engineer
Há 2 dias
Rio De Janeiro, Brasil Velozient Tempo inteiroWe are looking for a full-time, remote Technical Support Engineer with 2+ years of software support experience to join our U.S. client's customer support team. In this role, you will provide daily technical support, assisting customers in resolving their software and compliance-related issues. You will work closely with the Sales, Customer Success,...
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Rio De Janeiro, Brasil Pyramid Consulting, Inc Tempo inteiroWe are seeking an Application Support Engineer to provide end-to-end technical and functional support for two enterprise platforms — Specright / PDMS (Salesforce-based) and Interius (Azure-hosted). This role will be responsible for ensuring smooth daily operations, resolving incidents, maintaining data integrity, and supporting integration enhancements...
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Information Technology Support Engineer
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Rio de Janeiro, Brasil TECEZE Tempo inteiroOverview Teceze is seeking a dedicated and proactive On-Site IT Support Engineer to deliver hands-on technical support for our client\'s local infrastructure, end-users, and critical systems. The ideal candidate will ensure smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. This role acts as...
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Technical Support Engineer
Há 2 dias
Rio De Janeiro, Brasil ALLSTARSIT Tempo inteiroAbout the ProjectOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics,...