L2 Support Engineer
Há 7 dias
About you You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally. You are a problem solver passionate about providing high-quality technical support to end-users. You enjoy troubleshooting issues, guiding teammates, and ensuring smooth IT operations across the organization. You are customer-focused, detail-oriented, and thrive in fast-paced environments where clear communication and collaboration are key. You bring to Applaudo the following competencies: Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field — or equivalent experience. Previous experience in technical support roles (Level 1 or Level 2). Basic knowledge of SQL (SELECT statements, filters, simple JOINS). Strong communication skills, both verbal and written. Customer-focused mindset with the ability to work under pressure. Problem-solving skills for diagnosing and resolving basic technical issues. Intermediate English proficiency (B1–B2), capable of supporting users and documenting issues. You will be accountable for the following responsibilities: Provide first-level technical support via phone, email, or chat to address end-user requests. Assist Level 1 agents with escalations, technical questions, and coaching as the environment evolves. Diagnose and troubleshoot desktop application issues, escalating complex or high-priority problems to the appropriate support groups (Level 3, Manager). Resolve Level 1 and Level 2 incidents in line with SLAs and follow up with users to provide status updates. Perform
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Support Engineer
3 semanas atrás
Região Geográfica Intermediária de Sorocaba, Brasil UserEvidence Tempo inteiro3 weeks ago Be among the first 25 applicants Please note - We are only accepting candidates in Latin America for this role.UserEvidence is seeking a sharp and personable full-time Support Engineer to join our growing team. This role is ideal for an ambitious Rails developer with 2-4 years of experience who loves solving real-world problems and collaborating...
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L2 Electrotechnical Support Engineer, part-time
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo parcialOverviewJoin our team as L2 Electrotechnical Support Engineer in a multicultural and multilingual environment with a home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will doProvide exceptional technical support via calls and emailsAssume ownership of technical...
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L2 Electrotechnical Support Engineer, part-time
3 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo parcialOverview Join our team as L2 Electrotechnical Support Engineer in a multicultural and multilingual environment with a home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will do Provide exceptional technical support via calls and emails Assume ownership of technical...
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L2 Support Engineer
2 semanas atrás
Rio de Janeiro, Brasil Applaudo Tempo inteiroAbout you You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally. You are a problem solver passionate about providing high-quality technical support to end-users. You enjoy troubleshooting issues, guiding teammates, and ensuring...
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L2 Support Engineer
2 semanas atrás
Rio de Janeiro, Brasil Applaudo Tempo inteiroAbout you You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally. You are a problem solver passionate about providing high-quality technical support to end-users. You enjoy troubleshooting issues, guiding teammates, and ensuring...
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L2 Support Engineer
1 semana atrás
Rio de Janeiro, Brasil Applaudo Tempo inteiroAbout you You are someone who wants to influence your own development.You're looking for a company where you have the opportunity to pursue your interests and be able to grow professionally.You are a problem solver passionate about providing high-quality technical support to end-users.You enjoy troubleshooting issues, guiding teammates, and ensuring smooth...
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L2 Support Engineer
2 semanas atrás
Rio de Janeiro, Brasil Applaudo Tempo inteiroAbout you You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally. You are a problem solver passionate about providing high-quality technical support to end-users. You enjoy troubleshooting issues, guiding teammates, and ensuring...
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L2 Support Engineer
2 semanas atrás
Rio De Janeiro, Brasil Applaudo Tempo inteiroAbout you You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally. You are a problem solver passionate about providing high-quality technical support to end-users. You enjoy troubleshooting issues, guiding teammates, and ensuring...
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L2 Support Engineer
2 semanas atrás
Rio de Janeiro, Brasil Applaudo Tempo inteiroAbout you You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally. You are a problem solver passionate about providing high-quality technical support to end-users. You enjoy troubleshooting issues, guiding teammates, and ensuring...
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(Fluent English) L2 Electrotechnical Support Engineer, part-time
2 semanas atrás
Rio de Janeiro, Brasil SupportYourApp Tempo inteiroOverview (Fluent English) L2 Electrotechnical Support Engineer, part-time (LATAM, remote) Join our team as L2 Electrotechnical Support Engineer and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach....
