
(Fluent English and Spanish) L2 Technical Support
Há 7 dias
**Passionate about the world of tech?**
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a **L2 Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
**What You Will Do**:
- Provide exceptional customer support and troubleshooting for online course teams and instructors
- Advise course teams on best practices and options
- Monitor internal escalation channels
- Work closely with the product and engineering team for bug resolution
- Escalate feature requests
- Become a product expert and constantly grow
- Maintain working knowledge of our client’s products and services
**What you need to succeed in this role**:
- Excellent English and Spanish
- General knowledge of coding and web development practices
- Familiarity with debugging HTML, JavaScript, and Python
- At least 3 years of providing customer support and technical troubleshooting for SaaS customers
- Experience in technical support
- Experience with database queries and command line
- Experience with Zendesk, Jira, GitHub
- Excellent business writing and communication skills
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
**Benefits and Perks**:
- Fixed schedule: Monday to Friday, 10 AM-6 PM, Brazil time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
**Who are we?**
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and **send your CV in English**, pointing out your outstanding skills
**DISCLAIMER
-
Rio de Janeiro, Brasil SupportYourApp Tempo inteiro**Passionate about the world of tech?**What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?Join our team as a **L2 Technical Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
-
Rio de Janeiro, Brasil SupportYourApp Tempo inteiroOverview (Fluent English) L2 Electrotechnical Support Engineer, part-time (LATAM, remote) Join our team as L2 Electrotechnical Support Engineer and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach....
-
Rio de Janeiro, Brasil Supportyourapp Tempo inteiroPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as L2 Electrotechnical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging...
-
L2 Electrotechnical Support Engineer, Part-Time
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Supportyourapp Tempo parcialOverviewJoin our team as L2 Electrotechnical Support Engineer in a multicultural and multilingual environment with a home office.Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will doProvide exceptional technical support via calls and emailsAssume ownership of technical...
-
Technical Support Professional
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil beBeeProblemSolving Tempo inteiro R$60.000 - R$90.000Job OverviewAs a seasoned technical professional, you will play a pivotal role in ensuring customers derive maximum value from their experience. This position combines solution engineering expertise with creative problem-solving to drive exceptional customer outcomes.Key ResponsibilitiesDeliver expert-level technical support for software, troubleshooting...
-
Technical Support Specialist
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil beBeeSupportEngineer Tempo inteiro R$5.000 - R$7.000Job OverviewThis role offers an opportunity to contribute to a dynamic team as a support engineer, working on projects that can drive business value.Key ResponsibilitiesDeliver first-line support for the SAP environment, ensuring seamless operations.Maintain and update AIX scripts and Excel automations to enhance efficiency.Revise desk procedures and address...
-
Senior Technical Support Engineer
Há 6 dias
Rio de Janeiro, Brasil beBeeApplication Tempo inteiroTechnical Application Specialist This role requires a highly skilled individual to provide expert technical support for various applications, ensuring their optimal performance and compliance. The ideal candidate will have experience in supporting enterprise applications in manufacturing, quality, EHS, or IoT environments. Key Responsibilities: Provide...
-
L2 Electrotechnical Support Engineer, part-time
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo parcialOverviewJoin our team as L2 Electrotechnical Support Engineer in a multicultural and multilingual environment with a home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will doProvide exceptional technical support via calls and emailsAssume ownership of technical...
-
L2 Electrotechnical Support Engineer, part-time
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo parcialOverview Join our team as L2 Electrotechnical Support Engineer in a multicultural and multilingual environment with a home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will do Provide exceptional technical support via calls and emails Assume ownership of technical...
-
L2 Support Engineer
Há 2 dias
Rio de Janeiro, Brasil Applaudo Tempo inteiroAbout you You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally. You are a problem solver passionate about providing high-quality technical support to end-users. You enjoy troubleshooting issues, guiding teammates, and ensuring...