Customer Service Vendor business Manager

4 semanas atrás

São Paulo, São Paulo, Brasil Keeta Tempo inteiro
Overview

Keeta, the international subsidiary of Meituan—the global delivery giant, is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage

Responsibilities
  • Responsible for the selection, evaluation, and contract negotiation of outsourcing service providers.
  • Ensure supplier compliance, regularly assess their performance, and optimize collaboration models.
  • Establish and maintain long-term cooperative relationships with outsourcing partners.
  • Develop outsourcing service strategies and resource plans based on business needs; ensure the human resources and skills of the outsourcing team align with business objectives.
  • Monitor KPIs and analyze data to drive improvements; assess the rationality of resource grading for the outsourcing team.
  • Analyze operational benefits achieved by outsourcing providers to maximize cost-effectiveness; assist the operations team in achieving favorable service expenditures and returns while fostering collaboration.
  • Collaborate with internal teams (e.g., operations, training, quality control) to ensure process consistency; support product and system optimization by providing business needs and feedback.
Qualifications
  • Education Background: Bachelor's degree or higher, preferably in Business Administration, Operations Management, or a related field.
  • Work Experience: At least 2 years of relevant experience in outsourcing customer service business management. Familiar with the operational models of customer service centers and outsourcing service management processes.
  • Core Competencies:
    • Strong project management, communication, and negotiation skills.
    • Proficient in data analysis with the ability to drive data-driven decision-making.
    • Excellent teamwork and cross-departmental collaboration skills.
    • Fluent in English (reading, writing, speaking, and listening).
Highlights

Fast-paced business growth with huge potential. Hands-on involvement in full-cycle supplier management to strengthen outsourcing capabilities, set in an international work environment.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service and Analyst
Industries
  • Mobile Food Services and Technology, Information and Media
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