Customer Support Agent

4 semanas atrás

Brazil Callbell Tempo inteiro

Job Description:

Hello We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD.


Responsibilities:

  • Provide remote technical support to clients, with availability to work according to Brazil business hours.
  • Collaborate with the internal team to improve the customer experience and develop effective solutions to recurring issues.
  • Maintain constant communication with the support and development teams.
  • Contribute to the creation and updating of knowledge base articles and user guides.


Requirements:


Mandatory:

  • At least 2 years of prior experience in customer service, preferably in remote support or help desk.
  • Knowledge of the SaaS market.
  • Fluent in Portuguese (spoken and written), with at least intermediate proficiency in English and Spanish.
  • Basic knowledge of Microsoft Excel and its key functions.
  • Ability to explain technical concepts to users with different skill levels.
  • Availability to work within the Brazil time zone.


Preferred:

  • Dynamic profile, willing to engage in conversations and understand the needs of potential clients.
  • Active listening skills.
  • Ability to solve problems proactively and efficiently while working independently.


Benefits:

  • 20 paid working days off per year.
  • Option to work from a coworking space.
  • 100% remote work.
  • Competitive salary aligned with the market.


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