Customer Support Agent

Há 3 dias

Brazil Callbell Tempo inteiro

Job Description:

Hello We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD.


Responsibilities:

  • Provide remote technical support to clients, with availability to work according to Brazil business hours.
  • Collaborate with the internal team to improve the customer experience and develop effective solutions to recurring issues.
  • Maintain constant communication with the support and development teams.
  • Contribute to the creation and updating of knowledge base articles and user guides.


Requirements:


Mandatory:

  • At least 2 years of prior experience in customer service, preferably in remote support or help desk.
  • Knowledge of the SaaS market.
  • Fluent in Portuguese (spoken and written), with at least intermediate proficiency in English and Spanish.
  • Basic knowledge of Microsoft Excel and its key functions.
  • Ability to explain technical concepts to users with different skill levels.
  • Availability to work within the Brazil time zone.


Preferred:

  • Dynamic profile, willing to engage in conversations and understand the needs of potential clients.
  • Active listening skills.
  • Ability to solve problems proactively and efficiently while working independently.


Benefits:

  • 20 paid working days off per year.
  • Option to work from a coworking space.
  • 100% remote work.
  • Competitive salary aligned with the market.


  • Customer Support Agent

    Há 3 dias

    Brazil Callbell Tempo inteiro

    Job Description: Hello! We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD. Responsibilities: - Provide remote technical support to clients, with availability to work according to Brazil business...

  • Customer Support Agent

    Há 4 dias

    Brazil, BR Callbell Tempo inteiro

    Job Description:Hello! We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD.Responsibilities:Provide remote technical support to clients, with availability to work according to Brazil business...

  • Customer Support Agent

    Há 3 dias

    Brazil Callbell Tempo inteiro

    Job Description: Hello! We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD. Responsibilities: Provide remote technical support to clients, with availability to work according to Brazil business hours....

  • Onboarding Customer Support

    1 semana atrás

    brazil Chronos Consulting Tempo inteiro

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Onboarding Support Associates. These are full-time, home office based positions providing customer support via chat or email. As a Tier 2 Onboarding Support Associate, you will provide a high level of support for the future and existing users. Requirements At least...

  • Tier 1 Technical Support Brazil

    1 semana atrás

    brazil Chronos Consulting Tempo inteiro

    Job Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and...

  • Key Roles: Customer Support Specialist

    2 semanas atrás

    Manaus, Pernambuco, Brazil beBeeCustomerSupport Tempo inteiro US$40.000 - US$60.000

    Customer Support Engineer RoleWe are seeking a highly motivated and detail-oriented Customer Support Engineer to join our growing support team. As a Customer Support Engineer, you will be responsible for providing top-notch technical support to customers, resolving issues efficiently, and maintaining a high level of customer...

  • Customer Support Agent

    1 dia atrás

    Federative Republic Of Brazil Callbell Tempo inteiro

    Job Description:Hello We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD. Responsibilities:Provide remote technical support to clients, with availability to work according to Brazil business hours....

  • Associate Customer Support Engineer

    2 semanas atrás

    Manaus, Pernambuco, Brazil Liferay Tempo inteiro

    Join to apply for the Associate Customer Support Engineer role at Liferay2 days ago Be among the first 25 applicantsJoin to apply for the Associate Customer Support Engineer role at LiferayGet AI-powered advice on this job and more exclusive features.About LiferayLiferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed...

  • Senior Full Stack Engineer, AI Agents

    Há 3 dias

    Brazil Eversynced Tempo inteiro

    About Us We’re a fully-remote company distributed across the Americas with no physical headquarters. We help companies build great products that matter - that's what defines us as a group. We’re a developer-first software development nearshore company. We prioritize building lasting partnerships with our clients. We go beyond just delivering code, we...

  • Lead Customer Service Agent II

    3 semanas atrás

    Buenos Aires, Espírito Santo, Brazil Ecolab Life Sciences Tempo inteiro

    Join to apply for the Lead Customer Service Agent II role at Ecolab Life SciencesThe primary objective of the Lead Customer Service Agent II is to maintain a high level of customer satisfaction through proactive communication and problem resolution. This advanced position will be trained on multiple functions as needed for coverage, workload balancing...