Customer Support Agent

4 semanas atrás

Brazil Callbell Tempo inteiro

Job Description:

Hello We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD.

Responsibilities:

- Provide remote technical support to clients, with availability to work according to Brazil business hours.
- Collaborate with the internal team to improve the customer experience and develop effective solutions to recurring issues.
- Maintain constant communication with the support and development teams.
- Contribute to the creation and updating of knowledge base articles and user guides.

Requirements:

Mandatory:

- At least 2 years of prior experience in customer service, preferably in remote support or help desk.
- Knowledge of the SaaS market.
- Fluent in Portuguese (spoken and written), with at least intermediate proficiency in English and Spanish.
- Basic knowledge of Microsoft Excel and its key functions.
- Ability to explain technical concepts to users with different skill levels.
- Availability to work within the Brazil time zone.

Preferred:

- Dynamic profile, willing to engage in conversations and understand the needs of potential clients.
- Active listening skills.
- Ability to solve problems proactively and efficiently while working independently.

Benefits:

- 20 paid working days off per year.
- Option to work from a coworking space.
- 100% remote work.
- Competitive salary aligned with the market.

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