Commercial Training Analyst

About The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). Since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale to more than 12 countries where DiDi operates, encompassing sustainability, safety, artificial intelligence, financial markets, and more. We enjoy challenges that give us butterflies, working at a fast pace with respect, collaboration, and good humor. We draw strength from diverse experiences and opinions, growing together, failing quickly, learning, and adjusting the course to create solutions that deliver better results. About The Team/role The Commercial Training Analyst plays a key role in supporting the design, execution, and optimization of training programs for commercial teams. This position ensures new hires are effectively onboarded, training content is engaging and relevant, and development initiatives are aligned with business needs. The analyst works closely with key stakeholders to execute training plans that drive performance and promote a learning culture. In this role, you’ll be … Onboarding & Ramp‑Up Support:Facilitate portions of onboarding sessions covering tools, processes, and sales techniques. Assist in maintaining onboarding schedules, logistics, and communication with new hires. Track and report onboarding progress, highlighting risks and opportunities for improvement. Ongoing Training & Development Execution:Support the rollout of training initiatives such as product updates, campaign launches, and soft‑skills development. Responsible for logistics and communications for training events and workshops. Assist in preparing and updating interactive learning materials (presentations, role‑plays, quizzes, micro‑learnings, etc.). Training Content Development:Contribute to the creation and upkeep of training resources (guides, decks, FAQs, LMS materials). Help ensure training content is current, accessible, and aligned with business priorities. Collaborate with subject‑matter experts to gather content inputs and feedback. Performance Monitoring & Feedback Loops:Collect and analyze feedback from trainees and facilitators to assess training effectiveness. Track attendance, certification status, and participation rates. Support the preparation of reports that summarize training outcomes and learning KPIs. Cross‑Functional Collaboration:Work closely with Training Coordinators, QA, Sales Operations, and Commercial Managers to align training efforts. Help identify capability gaps through data and performance trends. Contribute to continuous improvement initiatives in training strategy and execution. We’re eager to be in touch because you have… Key Attributes We Value:Strong attention to detail and organizational skills. Clear and engaging communication style. Willingness to learn and proactively support team needs. Collaborative mindset with the ability to work across teams. Passion for education, learning experience design, or sales enablement. Qualifications:2+ years of experience in sales training, enablement, or related roles. Bachelor’s degree in Education, Business Administration, Communications, or related fields. Experience in commercial or customer‑facing environments is a plus. Preferred Skills:Familiarity with training tools (LMS platforms, Google Workspace, PowerPoint, etc.). Knowledge of instructional design and adult learning principles. Ability to organize and prioritize tasks in a fast‑paced environment. Focused in data analysis, reporting, or performance metrics. Competencies:Training Facilitation. Instructional Content Design & Delivery. Analytical Thinking. Sales Acumen. Communication & Collaboration. What we really want to see in you We are looking for a driven professional who is passionate about developing people, enjoys leveraging data to optimize performance, and has a proven track record of creating impactful training solutions. You should demonstrate a strategic mindset, accountability, and the ability to drive meaningful improvements across sales teams. You'll love working at DiDi because… We create user value: We strive to always create valuable experiences for our users in everything we do, focusing on innovative, safe, pleasant and efficient experiences. We are data‑driven: We believe in making informed decisions, analyzing valuable metrics to navigate the business landscape strategically. Win‑win Collaboration: Success is a team sport. We help our partners and colleagues win, communicating with candor and executing with excellence. We believe in integrity: Integrity is at the core of our business—we do the right thing, speak our minds, and listen to each other. Growth: We always strive to do better, venturing beyond our comfort zones, learning from mistakes and helping each other grow. Diversity and Inclusion: Diversity is one of our biggest strengths, and we practice inclusion, plurality, and respect through governance by our Diversity Committee and HR groups. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). Job Details Seniority level: Entry level Employment type: Full‑time Job function: Human Resources Industries: Software Development #J-18808-Ljbffr