Ixp Intern- Technical Support Sales and Service Cloud

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**About the SAP Internship Experience Program**:
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
**Three reasons to intern at SAP**:
**1. Culture of collaboration**:meet with mentors, make new friends across the globe and create a thriving personal network.
**3. Gain visibility**:with Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
**What you'll do**:
**Position Title**: SAP iXP Intern Technical Support Intern - I&CX Sales and Service Cloud (Platform)
**Location**: São Leopoldo, RS
- You will help delight SAP customers by analyzing and resolving known errors.
- You will do it by means of Knowledge Base Articles (KBAs), solved customer cases, documentation, or verifying customized entries.
- You will share knowledge by creating KBAs, discussing solutions with colleagues, and participating in forums.
- You will learn a lot of technical and business topics through classroom training, remote training sessions, mentoring, and e-Learning trainings.
- When needed, you will report errors to development teams.
- Support our customers via real time channels (Chat, Phone, etc.).
**What you bring**:
- You must be an undergraduate student in IT/Computer Science, Engineering, or related areas (from the 2nd semester or to be graduated in approximately 24 months).
- Ability in troubleshooting issues in SaaS, root cause analysis.
**Meet our team**:
We're a diverse team of 12 experts divided into different areas of expertise supporting our customers worldwide on the Sales & Service Cloud product family. Together with other three teams in our AMER location, we form the Industries & Customer Experience portfolio, with a total of 60 experts supporting products like Commerce Cloud, Customer Data Cloud, Emarsys Customer Engagement, Marketing Cloud, Field Service Management, and CRM Marketing. Our core value is collaboration, which happens within our global teams located in India, China, Ireland, Hungary, Spain, and Switzerland. Here you will have the opportunity to learn different products and SAP processes, as well as develop the required skills to perform at your best Don't worry, you will have a mentor assigned to you to teach you the ways into Technical Support
**Bring out your best**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

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