Customer Operations Associate

1 semana atrás


Petrópolis, Rio de Janeiro, Brasil Orange SA Tempo inteiro
about the role

Accountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback. The role requires taking ownership of Service Management Activities (covering Availability Management, Change Management, Configuration Management, Incident Management and Service Level Management) for certain specific services while in run phase (specific services – as globally agreed).


about you

Knowledge and abilities:

  • Excellent customer service skills
  • Good leadership skills
  • Ability to build relationships with peers, stakeholders and the management
  • Excellent interpersonal skills
  • Good time management, organizational and communication skills
  • Ability to work under pressure and deal with multiple tasks concurrently
  • Proactive, self-motivated
  • Problem solving skills
  • Matrix Management
  • Excellent knowledge of Service Management tools / processes

Education, qualifications, and certifications:

  • Degree / Diploma Holders with good Telecom / and IT infrastructure (Server / Cloud / Security etc)
  • ITIL desired
  • Excellent verbal & written communication skills in English and Spanish
  • Knowledge in Excel

department

Global Delivery & Operations


Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

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