
Customer Relationship Manager
1 semana atrás
About this role:
Job OverviewWe are looking for a Customer Operations Associate to establish and maintain long-term relationships with customers.
This role requires managing customer expectations and contributing to full-cycle customer satisfaction feedback.
- Manage Service Management Activities, including Availability Management, Change Management, Configuration Management, Incident Management, and Service Level Management, for specific services in the run phase.
The ideal candidate will have excellent customer service skills, good leadership skills, and the ability to build relationships with peers, stakeholders, and management.
Key Responsibilities- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with cross-functional teams to resolve customer issues and concerns.
- Analyze customer feedback and develop recommendations to improve processes and services.
- Bachelor's degree in Business Administration or related field.
- Excellent communication and interpersonal skills.
- Knowledge of IT infrastructure and systems.
- ITIL certification desired.
Our team is committed to delivering exceptional results and exceeding customer expectations.
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Customer Operations Associate
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