Customer Operations Associate

Há 6 dias

Petrópolis, Brasil Orange Sa Tempo inteiro

about the roleAccountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback.
The role requires taking ownership of Service Management Activities (covering Availability Management, Change Management, Configuration Management, Incident Management and Service Level Management) for certain specific services while in run phase (specific services – as globally agreed).
about youKnowledge and abilities:Excellent customer service skillsGood leadership skillsAbility to build relationships with peers, stakeholders and the managementExcellent interpersonal skillsGood time management, organizational and communication skillsAbility to work under pressure and deal with multiple tasks concurrentlyProactive, self-motivatedProblem solving skillsMatrix ManagementExcellent knowledge of Service Management tools / processesEducation, qualifications, and certifications:Degree / Diploma Holders with good Telecom / and IT infrastructure (Server / Cloud / Security etc)ITIL desiredExcellent verbal & written communication skills in English and SpanishKnowledge in ExceldepartmentGlobal Delivery & OperationsOrange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.
With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
#J-18808-Ljbffr

  • Customer Operations Associate

    1 semana atrás

    Petrópolis, Rio de Janeiro, Brasil Orange SA Tempo inteiro

    about the role Accountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback. The role requires taking ownership of Service Management Activities (covering Availability Management, Change Management, Configuration Management,...

  • Customer Relationship Manager

    1 semana atrás

    Petrópolis, Rio de Janeiro, Brasil beBeeCustomerOperations Tempo inteiro R$45.000 - R$65.000

    About this role:Job OverviewWe are looking for a Customer Operations Associate to establish and maintain long-term relationships with customers.This role requires managing customer expectations and contributing to full-cycle customer satisfaction feedback.Manage Service Management Activities, including Availability Management, Change Management,...

  • Analista de Melhoria Contínua Pleno

    1 semana atrás

    Petrópolis, Brasil GE Aerospace Tempo inteiro

    **Job Description Summary**: **Role Summary/Purpose** Drive Lean initiatives into shop operations resulting in waste elimination and continuous improvement. **Essential Responsibilities** - Understand the current shop processes including turnaround time, cycle times and value added to the customer. - Coach CIs (Continuous Improvement Associates) through...

  • Analista de Melhoria Contínua Pleno

    1 semana atrás

    Petrópolis, Rio de Janeiro, Brasil GE Aerospace Tempo inteiro

    **Job Description Summary**:**Role Summary/Purpose**Drive Lean initiatives into shop operations resulting in waste elimination and continuous improvement.**Essential Responsibilities**- Understand the current shop processes including turnaround time, cycle times and value added to the customer.- Coach CIs (Continuous Improvement Associates) through Lean...

  • Analista De Melhoria Contínua Pleno

    Há 6 dias

    Petrópolis, Brasil Ge Aerospace Tempo inteiro

    **Job Description Summary**:**Role Summary/Purpose**Drive Lean initiatives into shop operations resulting in waste elimination and continuous improvement.**Essential Responsibilities**- Understand the current shop processes including turnaround time, cycle times and value added to the customer.- Coach CIs (Continuous Improvement Associates) through Lean...

  • Services Specialist Analyst

    2 semanas atrás

    Petrópolis, RJ, Brasil GE Aviation Tempo inteiro

    **Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop...

  • Logistics Coordinator

    2 semanas atrás

    Petrópolis, Rio de Janeiro, Brasil beBeeLogistics Tempo inteiro R$90.000 - R$150.000

    Job OverviewWe are seeking a Logistics Coordinator to optimize our supply chain operations.Key Responsibilities:Develop and implement efficient logistics strategies to meet customer demands.Collaborate with cross-functional teams to manage daily, medium, and long-term planning/scheduling of shop operations aligned with customer requirements.Work with shop...

  • Delivery Project Manager

    3 semanas atrás

    Petrópolis, Rio de Janeiro, Brasil Orange SA Tempo inteiro

    About the Role The Project Coordinator is an empowered project management role with full end-to-end responsibility to deliver specific Customer Network projects and implementations while controlling results and meeting agreed time, cost, and quality criteria to ensure Customer Satisfaction. This is an entry-level position (Junior), but it requires some...

  • Materials Planner Specialist

    1 dia atrás

    Petrópolis, Brasil Baker Hughes Tempo inteiro

    **Are you passionate about being part of a successful team?** **Would you like the opportunity to develop your career with a global energy company?** **Be part of a successful team** **Partner with the best** As **Materials & Logistics Specialist**, you will be responsible for: - Ensuring company operations are in accordance with state legislation,...

  • Sourcing Business Partner Ame

    2 semanas atrás

    Petrópolis, Brasil Orange Business Tempo inteiro

    **Votre rôle**: **_Description of the entity/Team_** The mission of the Orange Business ‘B2B Global Sourcing’ direction, which reports to Global Delivery and Operations and is an integral part of the Group's purchasing and supply chain organization, is to support the Orange Business teams in providing competitive solutions to our B2B customers (France...