Senior Customer Advocate

Há 2 dias


Porto Alegre RS, Brasil beBeeCustomerSuccess Tempo inteiro

Job Opportunity We are seeking a highly skilled professional to fill the position of Senior Customer Success Analyst. This role involves troubleshooting complex customer requests, managing the global support queue and backlog, and providing exceptional, timely service to our valued customers. The successful candidate will combine technical expertise, analytical thinking, and customer-focused mindset to deliver high-quality solutions to critical support issues. Key responsibilities include delivering specialized technical solutions to escalated support cases, providing a proactive, personalized customer experience, and strengthening the partnership between the Support Team and clients through technical excellence and accountability. Responsibilities: Answer incoming telephone calls and open cases in Salesforce, identifying customers, populating case details, and confirming data accuracy. Monitor the Global Support queue and accept Salesforce cases in priority sequence. Troubleshoot customer-reported issues, identify root causes, and provide timely solutions via case updates, calls, or screen-sharing sessions. Required Skills: Technical expertise and analytical thinking. Customer-focused mindset and ability to deliver high-quality solutions. Benefits: We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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