Senior Customer Advocate
Há 3 dias
Job OpportunityWe are seeking a highly skilled professional to fill the position of Senior Customer Success Analyst.This role involves troubleshooting complex customer requests, managing the global support queue and backlog, and providing exceptional, timely service to our valued customers.The successful candidate will combine technical expertise, analytical thinking, and customer-focused mindset to deliver high-quality solutions to critical support issues.Key responsibilities include delivering specialized technical solutions to escalated support cases, providing a proactive, personalized customer experience, and strengthening the partnership between the Support Team and clients through technical excellence and accountability.Responsibilities:Answer incoming telephone calls and open cases in Salesforce, identifying customers, populating case details, and confirming data accuracy.Monitor the Global Support queue and accept Salesforce cases in priority sequence.Troubleshoot customer-reported issues, identify root causes, and provide timely solutions via case updates, calls, or screen-sharing sessions.Required Skills:Technical expertise and analytical thinking.Customer-focused mindset and ability to deliver high-quality solutions.Benefits:We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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Senior Customer Advocate
Há 2 dias
Porto Alegre, RS, Brasil beBeeCustomerSuccess Tempo inteiroJob Opportunity We are seeking a highly skilled professional to fill the position of Senior Customer Success Analyst. This role involves troubleshooting complex customer requests, managing the global support queue and backlog, and providing exceptional, timely service to our valued customers. The successful candidate will combine technical expertise,...
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Life Sciences Customer Success Advocate
Há 12 horas
Porto Alegre, RS, Brasil beBeeCustomerSuccess Tempo inteiroAbout the Role As a specialist in customer success, you will play a pivotal role in helping users get the most value from their subscription by providing support to professors at leading universities. Your key responsibilities include conducting daily outreach to faculty members via calls and emails to set up integrations and increase product usage,...
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Senior Developer Experience Specialist
1 semana atrás
Porto Alegre, Brasil beBeeTechnical Tempo inteiroA crucial role awaits an experienced Technical Advocate. Expertise in delivering exceptional customer experiences via technical knowledge, client-facing interactions, and strong problem-solving skills is essential. The ideal candidate will guide new users through onboarding, setup, and best practices, document technical learnings, common patterns, and...
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SAP Technical Support
2 semanas atrás
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. **PURPOSE AND OBJECTIVES** Technical Support (TS)...
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Senior Quality Assurance Analyst
1 semana atrás
Porto Alegre, Brasil ADP Tempo inteiroPosition Description ADP SBS division is hiring a Senior Quality Assurance Analyst – Test Engineer In this role, you will build ADP’s Retirement Services solutions to help our customers save time, stay compliant, offer and manage retirement plans to their employees. You will work within a Scrum team to bring the designs and ideas to life for new web...
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Customer Success Partner Senior Advisor
Há 3 dias
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** Senior Advisor - Specialist - Customer Success Partner (S-CSP). The S-CSP proactively engage with an assigned portfolio of customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The S- CSP helps customers achieve business outcomes by engaging as a trusted advisor to the customer’s senior...
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Customer Success Manager
4 semanas atrás
Porto Alegre, Brasil SecurityScorecard Tempo inteiroJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Get AI-powered advice on this job and more exclusive features. SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64...
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Enterprise Customer Success Manager
2 semanas atrás
Porto Alegre, Brasil Canonical Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company is founder-led, profitable, and growing. We are hiring an...
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Senior Customer Success Specialist
2 semanas atrás
Porto Alegre, Brasil Bebeeretention Tempo inteiroCustomer Success Strategist RoleWe are seeking a seasoned Customer Success Strategist to foster lasting relationships, drive user satisfaction, and ensure seamless product adoption.Key Responsibilities:Client Relationship Management: Develop and maintain strong client ties, ensuring alignment with customer needs and delivering exceptional support.Proactive...
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Senior Customer Success Specialist
2 semanas atrás
Porto Alegre, Brasil beBeeRetention Tempo inteiroCustomer Success Strategist Role We are seeking a seasoned Customer Success Strategist to foster lasting relationships, drive user satisfaction, and ensure seamless product adoption. Key Responsibilities: Client Relationship Management: Develop and maintain strong client ties, ensuring alignment with customer needs and delivering exceptional support....